Customer Service Specialist

We are an employee-owned independent wealth management firm. Our focus is advisory and wealth management. Our niche is divorce financial planning and mediation. With our comprehensive approach, we believe in providing high-quality advice and superior service to our clients and community. We welcome new colleagues who believe in our values and trusted life-long relationships.

Summary of responsibilities
This position provides customer service support to the advisor’s clients and assists with administrative support in the day-to day operations of the firm.

Principal responsibilities

• Use excellent customer service skills to build and maintain existing client relationships.
• Handle all client service issues within capacity.
• Create and track all pending business paperwork from start to completion
• Organize client statements, correspondence, agreements, and deliverables.
• Assist with data entry and organization of client information.
• Spearhead special projects, such as updating power point presentations and marketing blogs
• Assist advisor with marketing efforts, such as following up with referrals, updating contact management system with names of referrals, and spearheading drip mailing programs for prospects and clients.
• Assist advisor with compliance activities and protocols
• Use CRM system efficiently to schedule client meetings and marketing activities and to enter new contacts.
• Use Commonwealth’s services, such as COMMunity Link® and online trading, efficiently.

· Regularly review Commonwealth news items, technology updates, and e-mail communications, report pertinent information back to advisor.