The Service Director/Manager is the leader of the Service department and Parts Departments. This role drives the performance of Service Area by attracting, developing and retaining great talent and creating an exceptional service experience for our Customers.
Who Would I Interact With?
This position interacts daily with Customers, Service Managers, Service Advisors, Technicians, Parts Associates, Parts Managers and other store Associates, just to name a few.
What are the day-to-day responsibilities?
Setting a clear vision and goals for the Service Department to achieve targeted performance.
Driving a highly efficient sales and production operation to get Customers in an out quickly while ensuring our “fix it right the first time” brand promise is upheld.
Engaging and motivating the team to achieve key goals, performance expectations and industry best practices.
Attracting, developing and retaining the very best talent for the store.
Creating an exceptional customer experience to drive customer loyalty.
Ensuring the Service area is retail-ready with proper displays, point-of-purchase information and visible competitive pricing for maintenance products.
Managing the business in accordance with Victory and manufacturer requirements and processes.
Analyzing the business to determine shortfalls and developing action plans to improve performance.
Driving the business through a high-level of involvement in the day-to-day operations.
The performance of a Service Director/Manager is measured by achieving:
Targeted sales and profit
Targeted expense management
Targeted Associate retention
Targeted Customer Satisfaction Index
What are the requirements for this job?
High School diploma or equivalent
Service and/or Parts Management experience
Ability to set and achieve targeted goals
Proven ability to attract, develop and retain great talent
Strong financial and business acumen and the ability to drive revenue and profitability
Demonstrated communication and interpersonal skills
Organization and follow-up skills
Experience and desire to work with technology
Valid in-state driver’s license.
Victory is an equal opportunity employer and a drug-free workplace.