Skip to Main Content
← Back to Jobs

Fixed Operations Director

Victory Chrysler Dodge Jeep Ram of Ottawa Olathe ,KS
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 

Position Overview

The Service Director/Manager is the leader of the Service department and Parts Departments. This role drives the performance of Service Area by attracting, developing and retaining great talent and creating an exceptional service experience for our Customers.

 

Who Would I Interact With?

This position interacts daily with Customers, Service Managers, Service Advisors, Technicians, Parts Associates, Parts Managers and other store Associates, just to name a few.

 

What are the day-to-day responsibilities?

  • Setting a clear vision and goals for the Service Department to achieve targeted performance.

  • Driving a highly efficient sales and production operation to get Customers in an out quickly while ensuring our “fix it right the first time” brand promise is upheld.

  • Engaging and motivating the team to achieve key goals, performance expectations and industry best practices.

  • Attracting, developing and retaining the very best talent for the store.

  • Creating an exceptional customer experience to drive customer loyalty.

  • Ensuring the Service area is retail-ready with proper displays, point-of-purchase information and visible competitive pricing for maintenance products.

  • Managing the business in accordance with Victory and manufacturer requirements and processes.

  • Analyzing the business to determine shortfalls and developing action plans to improve performance.

  • Driving the business through a high-level of involvement in the day-to-day operations.

     

  • The performance of a Service Director/Manager is measured by achieving:

  • Targeted sales and profit

  • Targeted expense management

  • Targeted Associate retention

  • Targeted Customer Satisfaction Index

     

    What are the requirements for this job?

  • High School diploma or equivalent

  • Service and/or Parts Management experience

  • Ability to set and achieve targeted goals

  • Proven ability to attract, develop and retain great talent

  • Strong financial and business acumen and the ability to drive revenue and profitability

  • Demonstrated communication and interpersonal skills

  • Organization and follow-up skills

  • Experience and desire to work with technology

  • Valid in-state driver’s license.

     

     

    Victory is an equal opportunity employer and a drug-free workplace.

Company Description
Victory is one of the fastest growing auto groups in the Midwest and part of a top auto group in the nation! Our company values are Honesty, Teamwork, Work Ethic, Humility, and the Golden Rule. We encourage our employees to keep a life outside of work because we honestly believe that will make them better team players. Come in and ask for Kallan so I can show you the Victory difference.

Victory Chrysler Dodge Jeep Ram of Ottawa

Why Work Here?

Great Culture! Great Pay! Come work for the #1 Autogroup in the Midwest!

Victory is one of the fastest growing auto groups in the Midwest and part of a top auto group in the nation! Our company values are Honesty, Teamwork, Work Ethic, Humility, and the Golden Rule. We encourage our employees to keep a life outside of work because we honestly believe that will make them better team players. Come in and ask for Kallan so I can show you the Victory difference.

Address

Olathe, KS
66062 USA