- Expired: over a month ago. Applications are no longer accepted.
In a Nutshell: The Branch Lead is responsible for the day to day supervision of the teller line along with the operation of the teller line. The Branch Lead is also responsible for providing leadership, support, and ongoing training to the Member Service Representative (MSR) staff.
The Nitty Gritty
Cash Handling Administration and Oversight: Serve as the primary contact for MSR staff on overrides, transaction errors, balancing issues, T Magic issues / errors, and resolving member issues. Responsible for the growth and success of MSR staff through ongoing training, counseling, supervision, and support. Responsible for balancing of the vault along with processing all cash received and disbursed from the vault. Conduct branch opening and closing procedures. Conducts monthly teller and CDM audit. Creates monthly MSR schedule as well as weekly window assignments.
Facilitate Financial Transactions: Process member transactions accurately and efficiently. Balance cash drawers. Conduct branch opening and closing procedures. Enrolls members for products and services. Create new debit cards, fraud dispute paperwork, check orders, & ATM re-pins. Verifies night drop and ATM deposits. Balances and maintains ATM, CDM, and coin machines. Process the cash order for the branch.
Provide Outstanding Service: Provide excellent member service 100% of the time. Resolve member issues to the best of their ability. Enhances member awareness of Vibrant products and services by building trust and rapport with members.
Generate New Business: Proactively solicit new business through member engagement. Meet and / or exceed personal and branch goals. Cross sell VCU products and services to increase member usage. Oversee all MSR activity to achieve both individual and branch sales goals.
Focus on Ongoing Professional Development: Participate in education and training provided by the credit union. Maintain an up-to-date and comprehensive knowledge on all policies, procedures, rules, and regulations for the teller area.
What to expect when you're expecting…to get the job:
Provide exceptional experience to help drive sales and service.
Be quick to engage when there is an opportunity for interaction.
Positively contribute to your individual Team dynamic and the organization as a whole.
Dare to be different. Have fun doing it.
Successfully meet individual goals and objectives.
How to get your Vibrant Mojo:
Engaging: Vibrant employees are consistently present. They invest a high level of focus into their primary role, regardless of if they're directly servicing members or ensuring that our behind the scenes procedures are running efficiently.
Active: Vibrant employees are fire starters. They are quick to take initiative, are decisive, help wherever help is needed, and jump into whatever task is needed to get the job done.
Unique: We expect our employees to bring a level of dedication and initiative to their work that surprises our members. We will push the boundaries of unique and outstanding service. We dare to be different.
Fearless: We expect our employees to be bold, daring, and confident. Our employees will be unflinching in their dedication to providing a unique and surprisingly different experience.
Tenacious: We are relentless in our pursuit of greatness. Vibrant employees have an internal spark and drive that would surprise the everyday individual.
Do you have what it takes?
High School Diploma or General Education Degree required.
Six months experience and / or training desirable.
Previous cash handling experience preferred.
These are the must haves aka minimum requirements for the job:
To be successful in this position, an individual must be personable, dependable, tactful, accurate, and patient. This individual should also possess excellent verbal communication skills and mathematical reasoning ability. They must understand all Vibrant Credit Union products and services. It is essential that this individual understand and abide by the strict confidentiality policies that are necessary in any financial institution.
Vibrant Credit Union
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