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Clinical Application Specialist

Viasys Atlanta, GA
  • Posted: November 07, 2019
  • Full-Time

Clinical Application Specialist

ABOUT US

Vyaire Medical is a unified breathing company that focuses on improving the lives of those treated with our devices. We are a recognized leader in theRespiratory Diagnostics,Ventilation,andAnesthesia Delivery & Patient Monitoringmarket segments. Vyaire Medical is also the largest pure-play company of its kind.

We empower our people to challenge the status quo while pioneering innovation; in order to continually provide solutions that restore and maintain patients' vitality and independence, while also increasing our value to our clients.

To learn more, visit our website: www.vyaire.com

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ABOUT THIS ROLE

As a Clinical Applications Specialist, you will be supporting our pulmonary function testing and cardiopulmonary exercise testing products providing customer support through product and service education. In this field-based role, you will be responsible for the success of our customer deployments. This will include product training, testing for continuing education credits, and strategically partnering with the sales and services teams to provide our customers a best-in-class experience.

In particular you can expect to:
  • Coordinate and deliver on-site and online product and service training to customers in accordance with national recommendations and guidelines. Trainings may range from 1-5 days.
  • Communicate timely and effectively with customers, sales, and service regarding all training and education related items
  • Conduct remote-based trainings
  • Provide clinical support to customers and technical personnel
  • Identify and communicate opportunities for product improvement using direct customer feedback
  • Book travel and submit expenses according to company policy
  • Demonstrate accurate, complete and timely charting of on-site customer training experiences

You will have the opportunity to:

  • Improve patient outcomes
  • Meaningfully impact the company's short-term and long-term success
  • Help create an inspiring workplace

To be successful, you will need:

  • Proven ability to teach/train technical hardware/software concepts to individuals of various styles of learning and levels of expertise
  • Experience with Vyaire diagnostic products preferred
  • Strong organizational and writing skills for creating and delivering training content
  • Demonstrated ability to present complex material in understandable terms
  • Regularly incorporate multiple problem-solving strategies to identify best-practice solutions and maintain positive customer experiences despite obstacles encountered
  • Affectively communicate problems and actively propose solutions addressing items in a timely fashion
  • Team oriented with a customer satisfaction mindset
  • Ability to troubleshoot equipment and replace broken parts
  • Understand the workflow of our solution
  • Professional and personal-development drive to maintain an expert-level of knowledge around equipment and software applications to ensure a best-in-class customer experience and one's ability to carry out job responsibilities
  • Demonstrate a self-direct work effort
  • Demonstrate a positive and professional image of oneself and Vyaire

Education:

  • Associates degree required; bachelor's degree preferred in Respiratory Care, Exercise Physiology or related scientific field
  • Certified or registered pulmonary function testing (CPFT/RPFT) credential required or obtained within 12 months of date hired
  • 2+ years of experience working in a pulmonary/cardiopulmonary diagnostic laboratory or clinical/technical training experience within industry related to pulmonary diagnostic testing

Some logistics:

Ability to travel >90%

Atlanta, GA, Ft Lauderdale, FL, Houston, TX, Irvine, CA, Mettawa, IL, New York City, NY

Full time

Viasys

Address

Atlanta, GA
USA

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