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Market Owner - Chicago
Veterinary Emergency Group Chicago, IL

Market Owner - Chicago

Veterinary Emergency Group
Chicago, IL
Expired: over a month ago Applications are no longer accepted.
  • Full-Time
Job Description
About VEG

Veterinary Emergency Group (VEG) is revolutionizing the Veterinary Emergency experience. Our mission is to help people and their pets when they need it most. Emergency is all we do, so we do it best by reimagining every part of the process to ensure that when a beloved pet is at their most vulnerable, their owners don't have to feel that way, too.

We are doubling our size every year and have recently raised over $100mm from top tier institutional growth and public equity investors. We anticipate having 100+ locations in the next two to three years.

We are in search of the way Veterinary Emergency was meant to be. We literally tear down old walls to unite customers with their VEGgie heroes and to the amazing work they do. We liberate our VEGgies to be all they can be.

Market owner description

Your mission as a VEG market owner is: running VEGs in your market the VEG way. Said differently, you are the owner of everything that happens in your VEG hospitals and within your market. A market will consist of at least two hospitals in one geographical area.

At your hospitals the buck stops with you. Hospital leaders report to you, including Medical Directors and Hospital Managers. While hospital leaders manage their functions within their individual hospitals, you are responsible and accountable for the growth and success of all hospitals in your market and all VEGgies in your hospitals.

As a market owner, you're also responsible for ensuring that your customers are central to everything your hospitals do, and that they're treated the VEG way. You're passionate about building and protecting VEG's brand in your market and ensuring that rDVMs are confident when sending their customers to your hospitals when they need us most. You utilize all the experts at VEG across every department to bring the best resources to your VEG hospitals in your market.

Market owner responsibilities

To run VEG hospitals the VEG way, you will need to oversee a number of areas within your market:
  • The customer experience at your VEGs: Customers in your community know VEG as the obvious place to take their pets when they are having an emergency. You notice every detail of the customer experience at your hospitals and ensure customers are treated the VEG way.
    • Observe and analyze customers and teams engaging on the floor
    • Speak with customers during and after their visits to understand their experience
    • Monitor that hospital teams' (VEGgies) focus on our revolutionary methods of care. We call these our spikes
    • Obsess over customer surveys and reviews
  • VEGs' reputation with referring vets: You know all the vet practices in your market. You know which vets use VEG exclusively and which don't yet. You make sure the vets in your market choose VEG as the obvious place to refer their patients.
    • Meet up constantly with referring vets to see how things are going and understand their needs
    • Empower your medical director to get more referring vets signed up
    • Gather and share best practices about referring vet partnerships
  • The operational excellence at your VEGs: Your VEGs have efficient operational processes. Your VEGgies feel confident with their systems and processes such as staffing and inventory procedures. You partner with functions across the company and oversee implementations from headquarters (VEGquarters) into your hospitals.
    • Empower your hospital manager to manage systems such as staffing and inventory
    • Work with HR, technology, legal, and other teams to ensure best practices are being followed
    • Make sure your facilities are looking good
    • Make sure your equipment and systems are always working
    • Lead the way on training and implementation initiatives, and follow up to ensure adoption
  • The clinical excellence at your VEGs: You work to understand all the factors involved in the medical and nursing care of patients. You are an advocate for all your clinicians including nurses and doctors. You make sure they are getting the education they need to grow in confidence and competence. You make sure there is monitoring and oversight of the quality of the clinical care in your VEGs. You ask your regional nursing and medical directors to train your clinicians proactively and to coach them when they need help.
    • Partner with medical teams to ensure clinical coaching is part of the regular workflow
    • Empower your medical director to manage processes like medical record reviews
    • Keep a pulse on medical quality and training needs
    • Celebrate and encourage advanced skills utilization
    • Pursue relationship opportunities with specialty hospitals in your market
  • The financial performance of your market: You own your market's P&L. If there are any fluctuations in your numbers you understand the root causes. Your VEGs are thriving financially and are set up for growth and continued success. You and your VEGgies spend money where it matters and save money where you can.
    • Know every detail in your P&L and be able to communicate what is driving your market's financial performance
    • Build your budgets with the Finance team
    • Monitor and analyze your hospitals' KPIs
    • Plan and communicate financial goals to local teams
    • Incentivize your local leaders with bonus plans in collaboration with VEGquarters
  • The talent in your market: You source talent and proactively find VEGgies. You know every great ER professional within a 50 mile radius of your hospitals. All of your VEGgies feel empowered to be recruiters and bring their friends to VEG.
    • Network with every ER doctor and nurse in the local market
    • Identify potential VEGgies
    • Attend local and regional veterinary meetings and conferences
    • Succession plan for all key roles in your hospitals
    • Communicate staffing needs to VEGquarters
  • VEG's brand and reputation in your market: You are growing and protecting VEG's brand in your market and helping to make us the world's veterinary emergency company. You bring awareness of VEG among groups of people in other industries. You give back to your community.
    • Identify opportunities to engage with your community (e.g., fairs, concerts, etc.)
    • Partner with Marketing to figure out how to get the word out about VEG
    • Find ways to give back to your community like partnering with VEG Cares
  • The growth and development of your market: You know your market inside and out. You not only monitor internal performance of your hospitals but external trends, such as competitive threats.
    • Identify new site locations and hospital leaders
    • Monitor and influence drivers of revenue
    • Study competitive threats in your market
    • Establish partnerships in your community
    • Bring new services into your hospital
  • The happiness of all VEGgies at your hospitals: You are constantly asking your VEGgies if they're happy. Your people stay with VEG for many years. They'll tell you that they are constantly learning and getting better at their jobs every day.
    • Analyze and act on employee engagement surveys
    • Talk to your people; give all of your VEGgies a voice
    • Promote employee wellbeing
    • Be present, approachable, and relatable to your people

Who we are looking for
  • A leader first, manager second
  • You demonstrate and foster VEG values
  • You are:
    • Authentic, kind, and compassionate
    • Humble and emotionally intelligent
    • Full of grit, passion, and entrepreneurial spirit
    • Hard-working, collaborative, and self-driven
  • You have a mind for both people and business
  • You have the financial, analytical, and creative ability to identify opportunities while staying focused on the mission
  • You can come from any background (e.g. DVM, MBA, etc), but either have or can gain clinical understanding
  • You have experience in:
    • Leading leaders
    • Developing high performing teams
    • Running a service business
    • Managing a multi-site operational business
  • You live close to your hospitals and are present routinely to work alongside teams (for full days, varying days of the week, multiple times per month, with people in all roles)
  • You are prepared to be in the field (25% WFH, 75% on-site at local hospitals or periodic off-site meetings)
  • You can demonstrate at least 7 to 10 years of relevant experience
  • You want to be incentivized by the growth and value you create


Veterinary Emergency Group

Chicago, IL



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