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Customer Service Representative - Stevens Point, WI

Veterans Sourcing Group Stevens Point, WI
  • Posted: over a month ago
  • $15 Hourly
  • Full-Time
  • Benefits: Medical, Dental

Pay Rate: $15 Per Hour
Location: Stevens Point, WI
3 Month Contract to Perm position
****Must be available to work an 8 hour shift between 7AM - 7PM (No weekends or US holidays)
****Training takes approximately one week and the hours are usually 8:30 – 4:30 or 9:00 – 5 depending on the trainer.

The Claims Call Center Representative provides excellent customer service in setting up new travel insurance claims by collecting data from the insured and entering the information into the computer system, answering coverage questions based on the insurance description of coverage, providing accurate status information on existing claims, provides prompt and professional telephone service and supports the claims unit by accomplishing any related tasks in an efficient and professional manner.

Responsibilities:

  • Answer incoming customer calls and respond to emails
  • Research coverage questions and enter claims into the system
  • Maintain a friendly, professional and welcoming attitude toward the customer
  • Study training materials and procedural updates

Skills and Abilities:

  • Excellent phone & customer service skills
  • Business writing skills
  • High level of professionalism
  • Attention to detail and accuracy in gathering and entering information into a system
  • Excellent communication skills
  • Experience with Microsoft Office
  • Analytical skills in reviewing and interpreting policy coverage and claim status
  • Previous customer service experience

Veterans Sourcing Group

Why Work Here?

Great opportunity to work within a large corporation

Great opportunity to work within a large corporation

Address

3300 Business Park Drive
Stevens Point, WI
54492 USA

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