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Housing Retention Case Manager- Massachusetts

Veterans Inc.
Worcester, MA
  • Posted: over a month ago
  • Full-Time
Job Description

Veterans Inc., the largest provider of services to veterans and their families throughout New England, is looking for a professional that is highly motivated and goal oriented to fill the Housing Retention Case Manager position and become a valued member of Veterans Inc. team!

The services provided by this position will be focused on veterans who are exiting, or have exited Residential Programs and transitioned into a permanent housing placement. Services will include home visits to monitor housing stability, as well as coordinating educational activities regarding meal planning, tenant responsibilities, use of public transportation, use of community resources, financial management, and more. The services are time-limited to 6 months, with extensions in some circumstances.

This individual would be based out of our sites throughout Massachusetts. This position requires frequent travel, all duties would be performed throughout the designated territory's surrounding cities and towns.

This is a full-time position with full benefits (health, dental, vision, 403B, paid time off, short/long term disability and life insurance, etc.) The annual pay is $48,000 and is non-negotiable.


Outreach: Provide direct services to veterans through coordinated and safe settings and outreach sites. Establish and maintain a resource and referral network to include linkages with housing and resource service providers, homeless service providers, employment service providers, veterans' service providers, veterans' service organizations, municipal veteran's agents, the US Department of Veterans Affairs, and others as appropriate. Provide program awareness information and orientation activities to members of the referral network. Develop a helping and supportive relationship with veteran clients and their families, as needed, in order to assist clients with service needs and with the goal of supporting independent living to maintain stable permanent housing

Assessment: Conduct pre-screening of veteran referrals. Conduct evaluation assessment of all veteran clients identified as eligible Collect required program specific documentation. Maintain audit ready client files as required. Develop and implement a mutually agreed upon Employability Development and Housing Stability Plans, as appropriate.

Support and Referral: Refer direct services to veterans tailored to meet each veteran's unique needs by utilizing and growing Veterans Inc.'s existing area network of linkages with housing and resource service providers, homeless service providers, employment service providers, veterans' service providers, veterans' service organizations, municipal veteran's agents, the US Department of Veterans Affairs, and others as appropriate, both to identify potential clients and to leverage resources in support of clients.

Case Management: Provide direct and indirect resources and services available pertaining to needs addressed by the veteran. Knowledge of the local housing market in the service area; knowledge of federal, state and local laws regarding housing and tenancy; the ability to interpret leases, housing laws, and regulations (along with the ability to communicate them to clients). Routinely monitor and notate level of progress and goals. Provide timely follow up and follow through practices.

Service Coordination: Provide assistance to veterans in obtaining VA benefits and other public benefits such as health care services, daily living services, personal financial planning services, transportation, fiduciary and payee services, legal services, child care, housing counseling services, employment and training opportunities, and temporary financial assistance as appropriate. Regularly collaborate with team and managers to provide & receive feedback on the progress of clients, to ensure quality of program delivery, and ensure individual professional development towards program/personal goals.


  • Bachelor's degree in Human Services, Social Work or other related field required.
  • Minimum of two years' experience in Employment Training, Vocational Rehabilitation, Recruitment, Counseling, Outreach/and or Services to the Homeless, or related field, is required.
  • Computer proficiency in Microsoft Office Suite.
  • Must be able to successfully pass a CORI/Background records check.
  • Compliance with Veterans Inc. COVID-19 Vaccination Policy. Religious and Medical Exemptions are considered.


Comprehensive Benefits Package for Full Time employees includes:

  • BCBS Medical, Dental, and Vision Insurance
  • Employer Paid Short and Long-Term Disability and Life Insurance.
  • $2000 Medical Opt-Out program if you have medical coverage through another source.
  • Retirement Plan (403B) with a $2000 Match
  • Flexible Spending Accounts
  • Tuition Reimbursement Program
  • Paid Parental Leave

For more information, or to apply now; visit our website. Please do not mail, email, or fax your cover letter/resume as we are limited to only accepting completed applications through our career page. Mailed, emailed, or faxed cover letter, resume, and applications will not be reviewed.

Veterans Inc. is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status. If you need assistance completing an application please contact

We do not accept unsolicited resumes from agencies. Agencies are requested not to contact Veterans Inc. with recruiting inquiries.

Veterans Inc.


Worcester, MA
01605 USA



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