Veterans Service Representative
Department of Veterans Affairs
Veterans Benefits Administration
Veterans Service Center
- ##### Open & closing dates
- ##### Service
- ##### Pay scale & grade
- ##### Salary
- ##### Appointment type
- ##### Work schedule
2 vacancies in the following location:
White River Junction, VT 2 vacancies
Yes as determined by agency policy
The Veterans Service Representative (VSR) explains benefit programs
and entitlement criteria, analyzes claims material, identifies
issues, gathers relevant evidence, conducts interviews to adjudicate
claims and inputs data necessary to generate the award and
notification letter to the veteran describing the decision.
Specifically, the VSR will:
Learn more about this agency
- Make determinations as to the eligibility for the type of
military service, medical evidence and the evaluation of
evidence of income, employability, dependence and relationship.
- Request examinations, re-examination or opinions to evaluate
- Review claims cases to assure all issues have been addressed,
existing statutes and procedures, precedent rulings and state
law in the adjudication process.
- May conduct interviews in person or by phone with veterans,
benefits and related programs.
- Prepare and release correspondence for use by other federal,
- Utilize various electronic data processing (EDP) systems to
Promotion Potential: The selectee may be promoted to the full
performance level without further competition when all regulatory,
qualification, and performance requirements are met. Selection at a
lower grade level does not guarantee promotion to the full
Individual(s) selected for this position must be available to attend
a mandatory 8-week consecutive training session. This training may
require official government travel away from the permanent duty
station to a different city and/or state. Flexitour is not available
Work Schedule: 8:00 am to 4:30 pm
Compressed/Flexible: May be Available
Telework: May be Available
Virtual: This is not a virtual position.
**Position Description/PD\#: Veterans Service
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required
This is a bargaining unit position.
Occasional travel - You may be expected to travel for this position.
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- You must be a U.S. Citizen to apply for this job
- Selective Service Registration is required for males born after
- You may be required to serve a probationary period
- Subject to background/security investigation
- Selected applicants will be required to complete an online
To qualify for this position, applicants must meet all requirements
by the closing date of this announcement, 11/18/2019.
Time-In-Grade Requirement: Applicants who are current Federal
employees and have held a GS grade any time in the past 52 weeks
must also meet time-in-grade requirements. NOTE: To support your
claim that you have the required time-in-grade, you must submit your
most recent promotion, within-grade increase, or appointment SF-50.
If you previously held a higher grade, you must also submit any
SF-50 showing that grade.
GS-07: 52 weeks at the GS-05 level.
NOTE: To support your claim that you have the required
time-in-grade, you must submit your most recent promotion,
within-grade increase, or appointment SF-50. If you previously held
a higher grade, you must also submit any SF-50 showing that grade.
Specialized Experience: Applicants must have one year of
specialized experience equivalent to at least the next lower grade
in the normal line of progression for the occupation in the
organization. Demonstrated experience interpreting, regulations and
applying laws required to explain, evaluate and recommend
determinations of eligibility to claimant request for services and
benefits. Examples of Specialized experience include, but are not
- Technical assignments related to claims or benefits processing
- Quality assurance or auditor functions
- Compiling income and legal documentation to determine basic
- Claims processing for: A state or federal agency, Insurance
- Human Resource positions which involved determining employment
- Positions involved in assisting veterans with claims
Applicants may substitute education for the experience required.
GS-07: Successful completion of one (1) full year (18 credit
hours) of graduate level education in an accredited college or
university which demonstrate the knowledge, skills, and abilities
necessary to do the work.
At the GS-07: Completion of a full four-year (120 credit hours)
course of study leading to a bachelor's degree from an accredited
college or university, and meet one of the following conditions
under Superior Academic Achievement.
Superior Academic Achievement (S.A.A.) is a means of qualifying
on the basis of education, if you are within the area of
consideration as stated in the "Who May Be Considered" section of
this announcement (first page). S.A.A. is based on (1) class
standing, (2) grade-point average, or (3) honor society
1. Class standing--Applicants must be in the upper third of the
graduating class in the college, university, or major subdivision,
such as the College of Liberal Arts or the School of Business
Administration, based on completed courses.
2. Grade-point average (G.P.A.)--Applicants must have a grade-point
a. 3.0 or higher out of a possible 4.0 ('B' or better) as recorded
on their official transcript, or as computed based on 4 years of
education, or as computed based on courses completed during the
final 2 years of the curriculum; or
b. 3.5 or higher out of a possible 4.0 ('B+' or better) based on the
average of the required courses completed in the major field or the
required courses in the major field completed during the final 2
years of the curriculum.
Grade-point averages are to be rounded to one decimal place. For
example, 2.95 will round to 3.0 and 2.94 will round to 2.9.
3. Election to membership in a national scholastic honor
society--Applicants can be considered eligible based on membership
in one of the national scholastic honor societies.
Applicants may also combine education and experience to qualify. To
calculate, first identify the percentage of required education you
have earned. When substituting you can use graduate level education
you have earned beyond a Bachelor's Degree. Then identify the
percentage of required experience you possess. Add the two
percentages. The total percentage must equal at least 100 percent to
qualify at the GS-07. For example, an applicant who has 9 semester
hours of graduate level education (i.e. 50% of graduate education
required) and 6 months of creditable specialized experience (i.e.
50% of the required experience) would equal 100% of the required
experience for the position.
Experience refers to paid and unpaid experience, including volunteer
work done through National Service programs (e.g., Peace Corps,
AmeriCorps) and other organizations (e.g., professional;
philanthropic; religions; spiritual; community; student; social).
Volunteer work helps build critical competencies, knowledge, and
skills and can provide valuable training and experience that
translates directly to paid employment. You will receive credit for
all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work
per week. Part-time experience will be credited on the basis of time
actually spent in appropriate activities. Applicants wishing to