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Veterans Service Representative-Rating

Veterans Benefits Administration Cheyenne, WY
  • Expired: over a month ago. Applications are no longer accepted.
Veterans Service Representative-Rating

##### Department of Veterans Affairs

Veterans Benefits Administration

##### Denver Regional VBA Office


- ##### Open & closing dates

06/19/2019 to 07/10/2019

- ##### Service


- ##### Pay scale & grade

GS 10 - 12

- ##### Salary

$56,647 to $96,978 per year

- ##### Appointment type


- ##### Work schedule



1 vacancy in the following location:


Cheyenne, WY 1 vacancy

##### Relocation expenses reimbursed


##### Telework eligible

Yes as determined by agency policy

- Duties

### Summary

This position is established at less than full performance level for
recruitment and training purposes. It is targeted to position
description (PD) number 02104A, Rating Veteran Service
Representative (RVSR), GS-0996-12. It is designed to provide
candidates with exposure to all sorts of claims that a journeyman
RVSR would process but with the opportunity for increased training,
review, supervision, and guidance.

Learn more about this agency

### Responsibilities

The Rating Veterans Service Representative (RVSR) works as a member
of the Intake Processing Center or in special missions of the
Veterans Service Center. The incumbent serves as a decision maker
for claims involving rating decisions. The incumbent determines
service-connection, percentage of disability, permanent and total
disability, entitlement to compensation, pension, vocational
training, medical and dental treatment, automobiles, or other
conveyances, insurance, specially adapted housing, dependent
education allowances, and other ancillary benefits. Specifically,
the RVSR will:

- Analyze claims to determine if diseases and injuries were
incurred in or aggravated by the military service in the line of
duty for purposes of compensation, hospital treatment,
prosthetic appliances, and related employment and compensation
- Determine a need for examinations or re-examinations for
observations of Veterans and their dependents and the character
of such examinations.
- Determine the permanent incapacity and/or the competency of
Veterans and their dependents.
- Apply VA's Schedule for Rating Disabilities (Rating Schedule)
and prepare rating decisions informing the Veterans Service
Representative and/or claimant of the decision and reasons and
basis for it.
- As dictated by the circumstances of the claims case, may
directly communicate and interact with Veterans and their

**Promotion Potential:** The selectee may be promoted to the full
performance level without further competition when all regulatory,
qualification, and performance requirements are met. Selection at a
lower grade level does not guarantee promotion to the full
performance level. The grade progression for this position is

**Work Schedule**: Full time, Monday through Friday
**Compressed/Flexible:** Available
**Telework**: Available
**Virtual:** This is not a virtual position.
**Position Description/PD\#**: Veterans Service Representative
(Rating), 22104A, 12104A, 02104A
**Relocation/Recruitment Incentives**: Not Authorized
**Financial Disclosure Report:** Not required
This is a bargaining unit position.

### Travel Required

Occasional travel - You may be expected to travel for this position.

##### Supervisory status


##### Promotion Potential


- #### Job family (Series)

0996 Veterans Claims Examining

- Requirements

### Conditions of Employment

- You must be a U.S. Citizen to apply for this job
- Selective Service Registration is required for males born after
- You may be required to serve a probationary period
- Subject to background/security investigation
- Required to attend an 8 week training session, which may require
- RVSR Skill Certification required at the GS-12 level.

### Qualifications

To qualify for this position, applicants must meet all requirements
by the closing date of this announcement:07/10/2019.

**TIME-IN-GRADE REQUIREMENT**: Applicants who are current Federal
employees and have held a GS grade any time in the past 52 weeks
must also meet time-in-grade requirements (unless if in the
commuting area and eligible for a non-competitive hiring authority
such as Schedule A or VRA).
- For a GS-10 position you must have served 52 weeks at the GS-09
- For a GS-11 position you must have served 52 weeks at the GS-10
- For a GS-12 position you must have served 52 weeks at the GS-11

The grade may have been in any occupation, but must have been held
in the Federal service. An SF-50 that shows your time-in-grade
eligibility must be submitted with your application materials.

**MINIMUM QUALIFICATION REQUIREMENT:** You may qualify based on your
experience and/or education as described below:

**GS-10 Grade Level:**
- **Specialized Experience:** One year of specialized experience
equivalent to the GS-09 grade level in the Federal service. In
addition to the experience required at the GS-9 level,
applicants must also have experience that documents knowledge of
a complex field of laws, regulations and Federal legislation
pertaining to the full range of veterans benefits and a
comprehensive and thorough knowledge of state, federal and local
benefit programs in order to be able to explain them to
individuals of all educational backgrounds. OR
- **Education Substitution**: Applicants may substitute education
for the experience required to qualify at the GS-10 grade level.
- 2.5 years of progressively higher level graduate education
leading to such a Ph.D., LL.M. or equivalent doctoral
degree. Graduate level education must demonstrate the
competencies necessary to do the work of the position. OR
- **Equivalent combinations of Specialized Experience and Graduate
Education:** To compute, divide your total months of qualifying
experience by 12. Then divide your semester hours of graduate
education beyond two years by 9. Add the two percentages. The
total percentage must equal at least 100 to qualify.

**GS-11 Grade Level:**
- **Specialized Experience:** Applicants must have (1) year of
specialized experience equivalent to at least the next lower
grade (GS-10). In addition, the applicant must document
knowledge of analyzing claims, interpreting and applying
benefit-related laws, regulations and procedures; reviewing and
examining evidence and making determinations as to the
entitlement and/or eligibility of claimants for benefits and
services involving compensation and pensions. OR
- **Education Substitution:** Applicants may substitute education
for the experience required to qualify at the GS-11 grade level.
- Education substitution of a Ph.D or equivalent doctoral
degree; OR
- Three full years of progressively higher-level graduate
education leading to such a degree or LL.M, if related. OR
- **Equivalent combinations of Specialized Experience and Graduate
Education:** To compute, divide your total months of qualifying
experience by 12. Then divide your semester hours of graduate
education beyond two years by 9. Add the two percentages. The
total percentage must equal at least 100 to qualify.

**GS-12 Grade Level:**
- **Specialized Experience:** Applicants must have one (1) year of
specialized experience equivalent to at least the next lower
grade (GS-11). In addition to experience required at the GS-11
level, the applicant must document knowledge of anatomy and
physiology, diseases and disabilities to assess sources of
evidence and information to arrive at rating decisions. This
includes the ability to read, understand and interpret medical
and legal terminology. The applicant must document the ability
to communicate in writing of wide range of veterans benefits
laws and regulations that pertain to the entitlement for and
award process of each VA benefit program.
- There is no educational substitute at this level.

Experience refers to paid and unpaid experience, including volunteer
work done through National Service programs (e.g., Peace Corps,
AmeriCorps) and other organizations (e.g., professional;
philanthropic; religions; spiritual; community; student; social).
Volunteer work helps build critical competencies, knowledge, and
skills and can provide valuable training and experience that
translates directly to paid employment. You will receive credit for
all qualifying experience, including volunteer experience.

**Note**: A full year of work is considered to be 35-40 hours of
work per week. Part-time experience will be credited on the basis of
time actually spent in appropriate activities. Applicants wishing to
receive credit for such experience must indicate clearly the nature
of their duties and responsibilities in each position and the number
of hours a week spent in such employment.

**Physical Requirements:** The work normally involves mental rather
than physical exertion. The work is mostly sedentary.

### Education

A transcript must be submitted with your application if you are
basing all or part of your qualifications on education.

PLEASE NOTE: Education must be accredited by an accrediting
institution recognized by the U.S. Department of Education in order
for it to be credited towards qualifications (particularly positions
with a positive education requirement). Therefore, applicants must
report only attendance and/or degrees from schools accredited by
accrediting institutions recognized by the U.S. Department of
Education. Applicants can verify accreditation at the following
website: All
education claimed by applicants will be verified by the appointing
agency accordingly. If you are using foreign education to meet
qualification requirements, you must send a Certificate of Foreign
Equivalency with your transcript in order to receive credit for that

### Additional information

VA supports the use of telework as a way to help attract and retain
talented individuals in public service, increase worker
productivity, and better prepare the agency to operate during
emergencies. This position may be authorized for telework. Telework
eligibility will be discussed during the interview process.

The **Career Transition Assistance Plan (CTAP)** provide eligible
displaced VA competitive service employees with selection priority
over other candidates for competitive service vacancies. To be
qualified you must submit appropriate documentation (a copy of the
agency notice, your most recent performance rating, and your most
recent SF-50 noting current position, grade level, and duty
location) and be found well-qualified (have a final rating of 85 or
more) for this vacancy. Information about ICTAP and CTAP eligibility
is on OPM's Career Transition Resources website at

**Placement Policy:** The posting of this announcement does not
obligate management to fill a vacancy or vacancies by promotion. The
position may be filled by reassignment, change to lower grade,
transfer, appointment, or reinstatement.

It is the policy of the VA to not deny employment to those that have
faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional

**Veterans and Transitioning Service Members**: Please visit the VA
for Vets site for career-search tools for Veterans seeking
employment at VA, career development services for our existing
Veterans, and coaching and reintegration support for military
service members.

For more information on the "Who may apply" eligibility
requirements, please refer to the OHRM Status Candidates and Other
Candidate Definitions document.

If you are unable to apply online view the following link for
information regarding an Alternate Application.

### How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the
qualifications above.


You will be rated on the following competencies based on your
application for this position:

- **REASONING:** Identifies regulations, laws, rules, principles,
or relationships that explain facts, data, or other information;
analyzes information and makes correct inferences or draws
accurate conclusions.
- **DECISION MAKING:** Makes sound, well-informed and objective
decisions; perceives the impact and implications of decisions;
commits to action even in uncertain situations in order to
assist customers and meet organizational goals.
- **SELF-MANAGEMENT:** Displays a high level of initiative, effort
and commitment towards completing claims and other assignments
in a timely manner; works independently with minimal
supervision; is motivated to achieve; sets well-defined and
realistic goals that are in alignment with organizational goals
and objectives.
- **WRITTEN COMMUNICATION:** Recognizes and uses correct English
grammar, punctuation, and spelling; communicates information in
brief, clear, and organized manner; produces written
information, which may include technical material, that is
appropriate for the intended audience.
- **ORAL COMMUNICATION**: Express information to individuals or
groups effectively, taking into account the audience and nature
of the information; listens to others; asks questions and gains
or shares information.
- **PROBLEM SOLVING:** Identifies problems; determines accuracy
and relevance of information; uses sound judgment to generate
and evaluate alternatives, and to make recommendations..

Narrative responses are not required at this time. If you are
referred for consideration, you may be asked to submit additional
job related information, which may include, but not limited to;
responses to the knowledge, skills and abilities; completion of a
work sample, and/or contact for an interview.Your resume and/or
supporting documentation will be verified. Please follow all
instructions carefully. Errors or omissions may affect your rating
or consideration for employment.

### Background checks and security clearance

##### Security clearance


##### Drug test required


##### Position sensitivity and risk

Noncritical-Sensitive (NCS)/Moderate Risk

##### Trust determination process


- Required Documents

**To apply for this position, you must provide a complete
Application Package which includes:**

- Resume detailing specialized experience and competencies as they
relate to this position
- Transcript, if you are using education to qualify
- Documentation to be considered under non-competitive eligibility
(if applicable) such as a civil service preference letter or
Schedule A letter.
- Your most current **non-award** SF-50(s) documenting that you
are a VBA Denver employee and detailing time-in-grade, grade
levels held and current status
- Veterans Preference Documents (DD-214, VA rating letter, etc.)

Please use this checklist to make sure you have included other
documents required for your application, such as a copy of your
transcript (if using education to qualify), SF-50's (current/former
Federal employees), documentation to support Veterans Preference
claims, or ICTAP/CTAP documentation (for displaced Federal
employees). You will not be contacted for additional information.

**Veterans' Preference:** When applying for Federal Jobs, eligible
Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or
for Sole Survivor Preference (SSP) in the questionnaire. You must
provide a legible copy of your DD214(s) which shows dates and
character of service (honorable, general, etc.). If you are
currently serving on active duty and expect to be released or
discharged within 120 days you must submit documentation related to
your active duty service which reflects the dates of service,
character of service (honorable, general, etc.), and dates of
impending separation. Additionally, disabled veterans and others
eligible for 10-point preference (such as widows or mothers of
eligible Veterans) must also submit an SF-15 "Application for 10
Point Veteran Preference" with required proof as stated on the form.
**Documentation is required to award preference.** For more
information on Veterans' Preference, please visit
#### If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution
recognized by the U.S. Department of Education in order for it to be
credited towards qualifications. Therefore, provide only the
attendance and/or degrees from schools accredited by accrediting
institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this
vacancy announcement may result in an ineligible rating or may
affect the overall rating.

- Benefits

A career with the U.S. Government provides employees with a
comprehensive benefits package. As a federal employee, you and your
family will have access to a range of benefits that are designed to
make your federal career very rewarding. Learn more about federal

Review our benefits

Eligibility for benefits depends on the type of position you hold
and whether your position is full-time, part-time, or intermittent.
Contact the hiring agency for more information on the specific
benefits offered.

- How to Apply

**All applicants are encouraged to apply online.** To apply for this
position, you must complete the questionnaire and submit the
documentation specified in the Required Documents section below. The
complete application package must be submitted by 11:59 PM (ET) on
07/10/2019 to receive consideration. To preview the questionnaire

1. To begin, click **Apply Online** to create a USA JOBS account or
log in to your existing account. Follow the prompts to select
your USA JOBS resume and/or other supporting documents and
complete the occupational questionnaire.
2. Click **Submit My Answers** to submit your application package.

**NOTE**: It is your responsibility to ensure your responses and
appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USA JOBS
account,, select the
Application Status link and then select the more information link
for this position. The Application page will display the status of
your application, the documentation received and processed, and any
correspondence the agency has sent related to this application. Your
uploaded documents may take several hours to clear the virus scan
process. To return to an incomplete application, log into your USA
JOBS account and click Update Application in the vacancy
announcement. You must re-select your resume and/or other documents
from your USA JOBS account or your application will be incomplete.

### Agency contact information

### Wendy Stanley

##### Phone

(303) 236-6170

##### Email

##### Address

Denver Regional Benefit Office
155 Van Gordon St
Lakewood, CO 80228

Learn more about this agency

### Next steps

Once your online application is submitted you will receive a
confirmation notification by email. After we receive application
packages (including all required documents) and the vacancy
announcement closes, we will review applications to ensure
qualification and eligibility requirements are met. After the review
is complete, a referral certificate(s) is issued and applicants will
be notified of their status by email. Referred applicants will be
notified as such and may be contacted directly by the hiring office
for an interview. All referred applicants receive a final
notification once a selection decision has been made.

You may check the status of your application at any time by logging
into your USA Jobs account and clicking on Applications. Information
regarding your application status can be found in the USAJobs Help

- Fair & Transparent

The Federal hiring process is setup to be fair and transparent.
Please read the following guidance.

### Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on
the basis of race, color, religion, sex (including pregnancy and
gender identity), national origin, political affiliation, sexual
orientation, marital status, disability, genetic information, age,
membership in an employee organization, retaliation, parental
status, military service, or other non-merit factor.

- Equal Employment Opportunity (EEO) for federal employees & job

### Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants
with disabilities where appropriate. Applicants requiring reasonable
accommodation for any part of the application process should follow
the instructions in the job opportunity announcement. For any part
of the remaining hiring process, applicants should contact the
hiring agency directly. Determinations on requests for reasonable
accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work
environment, or the way things are usually done that enables an
individual with a disability to apply for a job, perform job duties
or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide
reasonable accommodations when:

- An applicant with a disability needs an accommodation to have an
equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform
the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive
equal access to benefits, such as details, training, and
office-sponsored events.

You can request a reasonable accommodation at any time during the
application or hiring process or while on the job. Requests are
considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations
or how to contact an agency.

#### Legal and regulatory guidance

- Financial suitability
- Social security number request
- Privacy Act
- Signature and false statements
- Selective Service
- New employee probationary period

This job originated on For the full announcement and to
apply, visit Only resumes
submitted according to the instructions on the job announcement listed
at will be considered.

Veterans Benefits Administration


Cheyenne, WY