Veterans Service Representative (Pathways Recent Graduate)
Department of Veterans Affairs
Veterans Benefits Administration
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9 vacancies in the following location:
Yes as determined by agency policy
As a Veterans Service Representative (VSR) in the Veterans Service
Center of the Lincoln Regional Office, you will provide
comprehensive services to veterans and their families. The VSR
explains the veterans benefit programs and their entitlement
criteria, conducts interviews, identifies issues, gather relevant
evidence, adjudicates claims, and inputs the necessary data to
generate the award and notification letters to the veteran
describing the decision, and the reason for it.
Learn more about this agency
- Make determinations as to eligibility for the type of benefit
for certain claims requiring a rating decision.
- Request examinations, re-examinations or opinions to evaluate
- Review claims cases to assure all issues have been addressed,
existing statutes and procedures, precedent rulings and state
law in the adjudication process.
- May conduct interviews in person or by phone with veterans,
benefits and related programs.
- Prepare and release correspondence for use by other federal,
- Utilize various electronic data processing (EDP) systems for
monitoring and correspondence preparation.
- Act as an advocate for veterans and their beneficiaries in their
Occasional travel - You may be expected to travel for this position.
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- You must be a U.S. citizen to apply for this job.
- Selectees are subject to a background/suitability investigation.
- Selective Service registration is required for males born after
- A probationary period may be required.
- Mandatory 6-week consecutive training session.
- Mandatory overtime may be required.
- Occasional evening and weekend work may be required.
- VSR Skill Certification required at the grade GS-10 level.
- Must meet the requirements as stated for the Pathways Recent
- This is a bargaining unit position.
This position is being filled under the Pathways Recent Graduate
Program. This program is designed to allow recent graduates to enter
VA in career positions that emphasize long-term training and
development. Successful applicants are placed in a dynamic
developmental program with potential to lead to a civil service
career in the Federal Government. The program lasts for one year or
more. You can find more information about specific opportunities
with the Pathways Recent Graduates Program by clicking here
To qualify for this position, applicants must meet all requirements
by the closing date of the announcement.
To qualify, you must meet both Recent Graduates Eligibility
requirements and Minimum Qualifications for the position.
Minimum Qualifications: The Office of Personnel Management's
group coverage qualification standards, and any associated
individual occupational requirements (IOR), covering white collar
occupations in the Federal competitive service can be found: here
Recent Graduates Program Eligibility Requirements:
The Pathways Recent Graduates Program is open to recent graduates
who are legally permitted to work in the U.S. To be eligible, you
must have completed, within the previous two years, a qualifying
associates, bachelors, masters, professional, doctorate, vocational
or technical degree, or certificate from a qualifying educational
institution. Veterans unable to apply within two years of receiving
their degree, due to military service obligation, have as many as
six years after degree completion to apply. Upon completion of the
Pathways Program, the selectee may be converted to a permanent
competitive service position contingent upon meeting program
requirements and the needs of the agency.
Specialized Experience: You must have one year of specialized
experience equivalent to the GS-5 level or higher. Specialized
experience is defined as interpretation or application of laws,
regulations, or procedures to analyze evidence to make
determinations and research routine issues to resolve
Examples of qualifying experience include:
(1) Technical assignments related to claims or benefits processing
or eligibility determinations;
(2) Quality assurance or auditor functions;
(3) Compiling income and legal documentation to determine basic
eligibility for benefits or programs;
(4) Claims processing for a state or federal agency, insurance
company, worker's compensation, disability retirement or pension
(5) Human resource positions which involved determining employment
qualifications, job classification,determining eligibility for
(6) Positions involved in assisting veterans with claims
***Note:*** Examiners at the next lower grade level (GS-5) for this
position familiarize themselves with the range of claims,
appropriate regulations, and other guides basic to the claims
program. This period of on-the-job training includes instruction in
matters pertaining to descent and distribution of property,
development and evaluation of evidence, and domestic relations.
Claims requiring the minimum of development are adjudicated. These
claims are carefully selected and assigned to examiners at this
level with the intention of familiarizing them ultimately with the
full range of veterans' or other claims. All actions are carefully
reviewed by higher-level employees. Appropriate explanations are
provided before, during, and after analysis. Examiners at GS-5 do
not make authoritative decisions of any kind independently.
Applicants may substitute education for the experience required in
order to qualify at the grade GS-7 level in the following ways:
Undergraduate Degree with Superior Academic Achievement. If you
possess an undergraduate degree in any field from an accredited
college or university AND you meet one of the following Superior
Academic Achievement provisions, you may qualify in full for this
position without any experience where you:
a. Ranked in the upper 1/3 of your college class or major
b. Earned election to a national scholastic honor society that
meets the requirements of the Association of College Honor Societies
other than freshman honor societies; ***or***
c. Earned a grade point average (GPA) of 2.95 or higher on a 4.0
scale based on all completed undergraduate courses, or all
undergraduate classes completed during the final two years; or
earned a GPA of 3.45 or higher on a 4.0 scale based on all completed
undergraduate courses in your major, or all undergraduate courses in
your major, completed during the final two years.
Regarding the Superior Academic Achievement provisions, if more than
10% of your undergraduate course work (credit hours) was taken on a
pass/fail or similar basis, you can qualify only on the basis of
your class standing or membership in an honor society. If you
qualify based on your education, you must include a copy of your
college transcript along with your application. If you are selected
for the position, an official college transcript will be required
when you begin work.
Graduate Education. You may present with at least one full
academic year of graduate level education that demonstrates you
possess the knowledge, skills and abilities necessary to
satisfactorily perform the work. One year of full-time graduate
education is normally determined by the school you attended. If that
number cannot be determined, then 18 semester hours should be
considered equivalent to one academic year of graduate study.
Part-time graduate education is creditable on a pro-rata basis. If
you qualify based on your education, you must include your college
transcript along with your application. If you are selected for the
position, an official college transcript will be requi