Supv Veterans Service Representative (AVSCM)
Department of Veterans Affairs
Veterans Benefits Administration
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- ##### Pay scale & grade
- ##### Salary
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1 vacancy in the following location:
Yes You may qualify for reimbursement of relocation expenses in
accordance with agency policy.
This permanent Supervisory Veterans Service Representative
(Assistant Veterans Service Center Manager), GS-0996-13, position is
located with the Huntington VA Regional Office. There is one
Learn more about this agency
The Supervisory Veterans Service Representative (Assistant Veterans
Service Center Manager) shares in the responsibility of managing
Veterans Service Center (VSC) division operations through a staff of
personnel responsible for claims processing, providing information,
advice and assistance on all types of VA benefits to veterans and
their dependents and for providing outreach services to
stakeholders. The incumbent:
- Shares in the responsibility for the administration and
facility in one of 57 regional offices nationwide.
- Supervises the administration of work involving the development,
the settlement of claims filed by veterans, their dependents and
beneficiaries, as well as taking claims and assisting claimants
in the preparation of claims, appeals or other documents.
- Makes decisions including determining basic eligibility for all
- Provides technical guidance and direction in compensation and
work-study and other activities related to veteran's benefits
programs including outreach services to various consumer groups.
- Ensures equal employment opportunities for all Service Center
- Responsible for budgetary controls and expenditures of fund
- Assists in overseeing the conduct of field investigations for
Work Schedule: 8:00AM - 4:30PM
Virtual: This is not a virtual position.
Position Description/PD\#: 048890
Relocation/Recruitment Incentives: Relocation expenses with
Financial Disclosure Report: Required
Occasional travel - You may be expected to travel for this position.
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- You must be a U.S. Citizen to apply for this job
- Designated and/or random drug testing may be required
- Selective Service Registration is required for males born after
- You may be required to serve a probationary period
- Subject to background/security investigation
- Selected applicants will be required to complete an online
To qualify for this position, applicants must meet all requirements
by the closing date of this announcement, 11/14/2019.
Time-In-Grade Requirement: Applicants who are current Federal
employees and have held a GS grade any time in the past 52 weeks
must also meet time-in-grade requirements by the closing date of
this announcement. For a GS-13 position you must have served 52
weeks at the GS-12. The grade may have been in any occupation, but
must have been held in the Federal service. An SF-50 that shows your
time-in-grade eligibility must be submitted with your application
Note: If applying as a status candidate with current or former
Federal Service, provide a copy of your most recent SF-50,
"Notification of Personnel Action" showing you are/were in the
competitive service and the highest grade or promotion potential
held. If the most recent SF-50 has an effective date within the past
year, it may not clearly demonstrate you possess one year
time-in-grade, as required by the announcement. In this instance,
you must provide an additional SF-50 that clearly demonstrates one
You may qualify based on your experience as described below:
- Specialized Experience: Applicants must have one (1) year of
grade (GS-12) in the normal line of progression for the
occupation in the organization. Specialized experience is
defined as comprehensive knowledge of veteran benefit programs
or VBA business lines and laws affecting veterans' compensation
and pension benefits to provide guidance and direction on claims
and appeals processing. Supervised, managed, or served as a
project lead to accomplish performance and project goals;
possesses knowledge of employee relations (e.g., performance or
conduct based actions) and/or labor relations (e.g., grievance
process or negotiations) practices.
You will be rated on the following Competencies for this position:
1 - Knowledge of Federal, State, and local laws, regulations,
policies, guides, procedures, and judicial determinations applicable
to veterans' benefits programs (particularly compensation and
pension) or similar programs.
2 - Knowledge of human resources management systems administered on
3 - Ability to manage and/or supervise (plan, organize, direct,
control, review, etc.) the work activities of subordinates.
4 - Ability to analyze (i.e. review and evaluate), comprehend, and
apply decisions derived from a variety of data or complex
5 - Ability to establish and maintain effective communication (oral
and written) with persons both within and outside an organization,
from many different backgrounds and with different levels of
education and competence.
Experience refers to paid and unpaid experience, including volunteer
work done through National Service programs (e.g., Peace Corps,
AmeriCorps) and other organizations (e.g., professional;
philanthropic; religions; spiritual; community; student; social).
Volunteer work helps build critical competencies, knowledge, and
skills and can provide valuable training and experience that
translates directly to paid employment. You will receive credit for
all qualifying experience, including volunteer experience.
Note: *A full year of work is considered to be 35-40 hours of
work per week. Part-time experience will be credited on the basis of
time actually spent in appropriate activities. Applicants wishing to
receive credit for such experience must indicate clearly the nature
of their duties and responsibilities in each position and the number
of hours a week spent in such employment.*
Physical Requirements: The work is primarily sedentary; some
walking and light lifting within the work area may be required.
For more information on these qualification standards, please visit
the United States Office of Personnel Management's website at
There is no educational substitution at this grade level.
The Career Transition Assistance Plan (CTAP) provides eligible
displaced VA competitive service employees with selection priority
over other candidates for competitive service vacancies. To be
qualified you must submit appropriate documentation (a copy of the
agency notice, your most recent performance rating, and your most
recent SF-50 noting current position, grade level, and duty
location) and be found well-qualified (have a final rating of 85 or
more) for this vacancy. Information about ICTAP and CTAP eligibility
is on OPM's Career Transition Resources website at
Placement Policy: The posting of this announcement does not
obligate management to fill a vacancy or vacancies by promotion. The
position may be filled by reassignment, change to lower grade,
transfer, appointment, or reinstatement. Management may use any one
or any combination of these methods to fill the position.
It is the policy of the VA to not deny employment to those that have
faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional
Veterans and Transitioning Service Members: Please visit the VA
for Vets site for career-search tools for Veterans seeking
employment at VA, career development services for our existing
Veterans, and coaching and reintegration...