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Supervisory Veterans Service Representative

Veterans Benefits Administration Huntington, WV
  • Expired: November 02, 2019. Applications are no longer accepted.

Supervisory Veterans Service Representative
Department of Veterans Affairs
Veterans Benefits Administration

  • ##### Open & closing dates
10/31/2019 to 10/31/2019
  • ##### Service
  • ##### Pay scale & grade
GS 14
  • ##### Salary
$104,821 to $136,271 per year
  • ##### Appointment type
  • ##### Work schedule
1 vacancy in the following location:

  • Huntington, WV
Relocation expenses reimbursed
Yes You may qualify for reimbursement of relocation expenses in
accordance with agency policy.
Telework eligible
  • Duties

  • ------
This permanent Supervisory Veterans Service Representative
(Assistant Veterans Service Center Manager), GS-0996-14, position is
located with the Huntington VA Regional Office, Louisville, KY.
There is one vacancy.
Learn more about this agency
Major Duties
The Supervisory Veterans Service Representative (Assistant Veterans
Service Center Manager) shares in the responsibility of managing
Veterans Service Center (VSC) division operations through a staff of
personnel responsible for claims processing, providing information,
advice and assistance on all types of VA benefits to veterans and
their dependents and for providing outreach services to
stakeholders. The incumbent:
  • Plans, organizes, coordinates, directs and controls the work of
the Division.
  • Revises and develops work methods to support division
  • Ensures proficient resource utilization and quality of work
performed and services rendered; writes/establishes policies and
procedures within division.
  • Maintains the highest technical and professional authority to
make decisions in the types of claims considered most difficult
or critical, or which commit the Federal Government to unusual
  • Forecasts workload of the Division, both short and long range so
adequate funds, staffing, space, equipment and supplies will be
planned for, budgeted, and provided.
  • Reviews written correspondence to individuals, Congressional,
White House, or other special inquiries for approval.
  • Serves as technical advisor to the Service Center Manager and/or
Regional Office Director for the administration of Compensation
and Pension programs.
  • Establishes and builds relationships with stakeholders to
exchange or distribute information regarding agency programs or
  • Ensures equal opportunities for all division employees and
supports Equal Employment Opportunity (EEO) policy/goals.
  • Collaborates with station management and Division Chiefs in
deciding on and/or coordinating work-related changes affecting
other units or divisions.
  • Consults with supervisors and union representatives/officials to
discuss and resolve employee performance issues, complaints or
Work Schedule: 8:00AM - 4:30PM
Virtual: This is not a virtual position.
Position Description/PD\#: 37977A
Relocation/Recruitment Incentives: Relocation expenses with
Financial Disclosure Report: Required
Travel Required
Occasional travel - You may be expected to travel for this position.
Supervisory status
Promotion Potential
  • #### Job family (Series)
0996 Veterans Claims Examining
  • Requirements

  • ------------
Conditions of Employment
  • You must be a U.S. Citizen to apply for this job
  • Designated and/or random drug testing may be required
  • Selective Service Registration is required for males born after
  • You may be required to serve a probationary period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online
onboarding process
To qualify for this position, applicants must meet all requirements
by the closing date of this announcement, 11/14/2019.
Time-In-Grade Requirement: Applicants who are current Federal
employees and have held a GS grade any time in the past 52 weeks
must also meet time-in-grade requirements by the closing date of
this announcement. For a GS-14 position you must have served 52
weeks at the GS-13. The grade may have been in any occupation, but
must have been held in the Federal service. An SF-50 that shows your
time-in-grade eligibility must be submitted with your application
Note: If applying as a status candidate with current or former
Federal Service, provide a copy of your most recent SF-50,
"Notification of Personnel Action" showing you are/were in the
competitive service and the highest grade or promotion potential
held. If the most recent SF-50 has an effective date within the past
year, it may not clearly demonstrate you possess one year
time-in-grade, as required by the announcement. In this instance,
you must provide an additional SF-50 that clearly demonstrates one
year time-in-grade.
You may qualify based on your experience as described below:
  • Specialized Experience: Applicants must have one (1) year of
specialized experience equivalent to at least the next lower
grade (GS-13) in the normal line of progression for the
occupation in the organization. Specialized experience is
defined as comprehensive knowledge of veteran benefit programs
or VBA business lines and laws affecting veterans' compensation
and pension benefits to provide guidance and direction on claims
and appeals processing. Supervised, managed, or served as a
project lead to accomplish performance and project goals;
possesses knowledge of employee relations (e.g., performance or
conduct based actions) and/or labor relations (e.g., grievance
process or negotiations) practices.
You will be rated on the following Competencies for this position:
Competency One: Technical Knowledge: Knowledge of Federal, State
and Local laws, regulations, policies, guides, procedures and
judicial determinations applicable to veterans benefits programs
(particularly compensation and pension) or similar programs.
Competency Two: Human Capital Management: Builds and manages
workforce based on organizational goals, budget considerations and
staffing needs. Ensures that employees are appropriately recruited,
selected, appraise and rewarded; takes action to address performance
problems. Manage multi grade level workforce and various work
Competency Three: Leadership: Develops and leads employees work
activities toward meeting organization mission/goals, identify
patterns in (VSC) operations to develop solutions to enhance
productivity/service, encourages an inclusive workplace, support
constructive resolution of conflicts.
Competency Four: Analytical Reasoning: Analyze (i.e. review and
evaluate), comprehend and apply decisions based on data or complex
information, weighs relevance and accuracy of information, generates
and evaluations alternative solutions, makes recommendations or
final determinations.
Competency Five: Oral Communication: Clearly and concisely
expresses information to individuals or groups, takes into account
audience and nature of information, makes clear and convincing oral
presentations, listens to others, recognize non-verbal cues and
responds appropriately.
Competency Six: Written Communication: Write in a clear, concise
organized manner using correct English grammar, punctuation and
spelling; thoughts and ideas are organized and written in a
convincing manner for intended audience.
Competency Seven: Decision Making: Makes well-informed and
timely decisions, even when data is limited or solutions produce
unpleasant consequences, take into account the facts, goals,
constraints and risks, perceives the impact and implications of
Experience refers to paid and unpaid experience, including volunteer
work done through National Service programs (e.g., Peace Corps,
AmeriCorps) and other organizations (e.g., professional;
philanthropic; religions; spiritual; community; student; social).
Volunteer work helps build critical competencies, knowledge, and
skills and can provide valuable training and experience that
translates directly to paid employment. You will receive credit for
all qualifying experience, including volunteer experience.
Note: *A full year of work is considered to be 35-40 hours of
work per week. Part-time experience will be credited on the basis of
time actually spent in appropriate activities. Applicants wishing to
receive credit for such experience must indicate clearly the nature
of their duties and responsibilities in each position and the number
of hours a week spent in such employment.*
Physical Requirements: The work is primarily sedentary; some
walking and light lifting within the work area may be required.
For more information on these qualification standards, please visit
the United States Office of Personnel Man...

Veterans Benefits Administration


Huntington, WV
25728 USA