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Supervisory Veterans Service Representative (Assistant Veterans Service Center Manager)

Veterans Benefits Administration San Diego, CA
  • Expired: November 06, 2019. Applications are no longer accepted.

Supervisory Veterans Service Representative (Assistant Veterans Service Center Manager)
Department of Veterans Affairs
Veterans Benefits Administration
VA Regional Office

  • ##### Open & closing dates
11/04/2019 to 11/18/2019
  • ##### Service
  • ##### Pay scale & grade
GS 14
  • ##### Salary
$116,720 to $151,739 per year
  • ##### Appointment type
  • ##### Work schedule
1 vacancy in the following location:

  • San Diego, CA 1 vacancy
Relocation expenses reimbursed
Yes The Dept of Veterans Affairs offers Permanent Change of Station
(PCS) relocation of a household due to government convenience in
connection with a transfer between duty stations or facilities. For more
info go to
Telework eligible
  • Duties

  • ------
The documents required for applying to job announcements has been
updated. **Please review the "Required Documents" section very
carefully - failure to follow the guidelines may result in loss of
consideration for this job announcement.
\\Relocation expenses are authorized for this vacancy
Learn more about this agency
The Supervisory Veterans Service Representative (Assistant Veterans
Service Center Manager) shares in the responsibility of managing
Veterans Service Center (VSC) division operations through a staff of
personnel responsible for claims processing, providing information,
advice and assistance on all types of VA benefits to veterans and
their dependents and for providing outreach services to
stakeholders. The incumbent:
  • Plans, organizes, coordinates, directs and controls the work of
the Division.
  • Revises and develops work methods to support division
  • Ensures proficient resource utilization and quality of work
performed and services rendered; writes/establishes policies and
procedures within division.
  • Maintains the highest technical and professional authority to
make decisions in the types of claims considered most difficult
or critical, or which commit the Federal Government to unusual
  • Forecasts workload of the Division, both short and long range so
adequate funds, staffing, space, equipment and supplies will be
planned for, budgeted, and provided.
  • Reviews written correspondence to individuals, Congressional,
White House, or other special inquiries for approval.
  • Serves as technical advisor to the Service Center Manager and/or
Regional Office Director for the administration of Compensation
and Pension programs.
  • Establishes and builds relationships with stakeholders to
exchange or distribute information regarding agency programs or
  • Ensures equal opportunities for all division employees and
supports Equal Employment Opportunity (EEO) policy/goals.
  • Collaborates with station management and Division Chiefs in
deciding on and/or coordinating work-related changes affecting
other units or divisions.
  • Consults with supervisors and union representatives/officials to
discuss and resolve employee performance issues, complaints or
Promotion Potential: This position is being announced at the
full performance level.
Work Schedule: Standard 5 day, 8 hour, full time (40 hrs a week)
schedule; Hours may vary to effectively carry out the mission.
Telework: Ad hoc may be available
Virtual: This is NOT a virtual position
Position Description/PD\#: Supervisory Veterans Service
Representative (Assistant Veterans Service Center Manager)/PD
Financial Disclosure Report: Required
Travel Required
Occasional travel - You may be expected to travel for this position.
Travel may be to outbased locations, for training and conferences
and to effectively carry out the mission.
Supervisory status
Promotion Potential
  • #### Job family (Series)
0996 Veterans Claims Examining
  • Requirements

  • ------------
Conditions of Employment
  • You must be a U.S. Citizen to apply for this job
  • Designated and/or random drug testing may be required
  • Selective Service Registration is required for males born after
  • You may be required to serve a managerial/supervisory
probationary period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online
onboarding process
To qualify for this position, applicants must meet all requirements
by the closing date of this announcement, 11/18/2019.
Time-In-Grade Requirement: Applicants who are current Federal
employees and have held a GS grade any time in the past 52 weeks
must meet time-in-grade requirements by the closing date of this
announcement. For a GS-14 position you must have served 52 weeks at
the GS-13 or above. The grade may have been in any occupation, but
must have been held in the Federal service. An SF-50 that shows your
time-in-grade eligibility must be submitted with your application
  • For a GS-14 position you must have served 52 weeks at the GS-13
  • If you are a current VBA employee seeking reassignment or change
to lower grade via this vacancy announcement, you must currently
hold the GS-14 (or higher) and the promotion potential of your
current position must be at least GS-14.
You may qualify based on your experience as described below:
  • Specialized Experience: You must document one year of
specialized experience equivalent to at least the next lower
grade GS-13 in the normal line of progression for the occupation
in this organization. Specialized experience must document a
comprehensive knowledge of Veteran benefit programs or VBA
business lines and laws affecting Veterans' compensation and
pension benefits to provide guidance and direction on claims and
appeals processing; supervised, managed, or served as a project
lead to accomplish performance and project goals; and possesses
knowledge of employee relations (e.g., performance or conduct
based actions) and/or labor relations (e.g., grievance process
or negotiations) practices.
  • Candidates must also have demonstrated in their work experience
or training that they possess, or have the potential to develop,
the qualities to successfully supervise subordinates/teams and
to share responsibility for directing and supervising the
administrative work necessary to manage a successful Veterans
Service Center.
Experience refers to paid and unpaid experience, including volunteer
work done through National Service programs (e.g., Peace Corps,
AmeriCorps) and other organizations (e.g., professional;
philanthropic; religions; spiritual; community; student; social).
Volunteer work helps build critical competencies, knowledge, and
skills and can provide valuable training and experience that
translates directly to paid employment. You will receive credit for
all qualifying experience, including volunteer experience.
Note: *A full year of work is considered to be 35-40 hours of
work per week. Part-time experience will be credited on the basis of
time actually spent in appropriate activities. Applicants wishing to
receive credit for such experience must indicate clearly the nature
of their duties and responsibilities in each position and the number
of hours a week spent in such employment.*
Physical Requirements: This position is primarily sedentary with
some walking, standing, bending, stooping and carrying of
lightweight items (i.e. folder, claims files).
For more information on these qualification standards, please visit
the United States Office of Personnel Management's website at
There is no educational substitution at this grade level.
Additional information
Supervisory Probationary Period: This is a
supervisory/managerial position. If appointed to this position you
must serve a one-year probationary period, unless you have already
completed one as a supervisor or manager.
Relocation Expenses Authorized: In consideration of the payment
of expenses for travel and transportation, the selectee must sign an
agreement to remain in federal service for a minimum of twelve (12)
months following the date of transfer. Failure to complete all
conditions of the obligated service agreement will result in
repayment of these expenses.
The Career Transition Assistance Plan (CTAP) provide eligible
displaced VA competitive service employees with selection priority
over other candidates for competitive service vacancies. To be
qualified you must submit appropriate documentation (a copy of the
agency notice, your mo...

Veterans Benefits Administration


San Diego, CA
92108 USA