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Supervisory Veterans Service Representative (Assist Veterans Service Center Manager-AVSCM)

Veterans Benefits Administration Seattle, WA
  • Posted: April 18, 2019
  • Full-Time

  • Duties
***Relocation expenses, with Buyer Value Option (BVO), are authorized for this vacancy announcement.***
The Supervisory Veterans Service Representative (Assistant Veterans Service Center Manager) shares the responsibility of managing the Veterans Service Center (VSC) operations through a staff of personnel responsible for claims processing, providing information, advice and assistance on all types of VA benefits to Veterans and their dependents and for providing outreach services to stakeholders.
Learn more about this agency
The documents required for applying to job announcements has been updated. Please review the "Required Documents" section very carefully - failure to follow the guidelines may result in loss of consideration.
The Supervisory Veterans Service Representative (Assistant Veterans Service Center Manager-AVSCM) performs (but is not limited to) the following duties and responsibilities:
  • Plans, organizes, coordinates, directs and controls the work of the Division;
  • Revises and develops work methods to support division priorities;
  • Ensures proficient resource utilization and quality of work performed and services rendered; writes/establishes policies and procedures within division;
  • Maintains the highest technical and professional authority to make decisions in the types of claims considered most difficult or critical, or which commit the Federal Government to unusual liability;
  • Forecasts workload of the Division, both short and long range so adequate funds, staffing, space, equipment and supplies will be planned for, budgeted, and provided;
  • Reviews written correspondence to individuals, Congressional, White House, or other special inquiries for approval;
  • Serves as technical advisor to the Service Center Manager and/or Regional Office Director for the administration of Compensation and Pension programs;
  • Establishes and builds relationships with stakeholders to exchange or distribute information regarding agency programs or policies;
  • Ensures equal opportunities for all division employees and supports Equal Employment Opportunity (EEO) policy/goals;
  • Collaborates with station management and Division Chiefs in deciding on and/or coordinating work-related changes affecting other units or divisions; and
  • Consults with supervisors and union representatives/officials to discuss and resolve employee performance issues, complaints or grievances.
Promotion Potential: This position is being announced at the full performance level.
Work Schedule:Standard 5 day, 8 hour, full time (40 hrs a week) schedule; Hours may vary to effectively carry out the mission.
Telework: Ad hoc may be available
Virtual: This is NOT a virtual position
Position Description/PD#:Supervisory Veterans Service Representative (Assist Veterans Service Center Manager-AVSCM)/PD #37977A
Financial Disclosure Report:Required
Travel Required
Occasional travel - You may be expected to travel for this position. Travel may be to outbased locations, for training and conferences and to effectively carry out the mission.
Supervisory status
Promotion Potential
  • #### Job family (Series)
0996 Veterans Claims Examining
  • Requirements
Conditions of Employment
  • You must be a U.S. Citizen to apply for this job
  • Designated and/or random drug testing may be required
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a supervisory/managerial probationary period
  • Subject to background/security investigation
  • Selected applicants will be required to complete an online onboarding process
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/29/2019.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13 or above. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.
You may qualify based on your experience as described below:
  • Specialized Experience:You must document one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in this organization. Specialized experiencemust document a comprehensive knowledge of Veteran benefit programs or VBA business lines and laws affecting Veterans' compensation and pension benefits to provide guidance and direction on claims and appeals processing; supervised, managed, or served as a project lead to accomplish performance and project goals; and possesses knowledge of employee relations (e.g., performance or conduct based actions) and/or labor relations (e.g., grievance process or negotiations) practices.
  • Candidates must also have demonstrated in their work experience or training that they possess, or have the potential to develop, the qualities to successfully supervise subordinates/teams and to share responsibility for directing and supervising the administrative work necessary to manage a successful Veterans Service Center.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements:This position is primarily sedentary with some walking, standing, bending, stooping and carrying of lightweight items (i.e. folder, claims files).
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://
There is no educational substitution at this grade level.
Additional information
Supervisory Probationary Period: This is a supervisory/managerial position. If appointed to this position you must serve a one-year probationary period, unless you have already completed one as a supervisor or manager.
Relocation Expenses Authorized: In consideration of the payment of expenses for travel and transportation, the selectee must sign an agreement to remain in federal service for a minimum of twelve (12) months following the date of transfer. Failure to complete all conditions of the obligated service agreement will result in repayment of these expenses.
The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about CTAP eligibility is on OPM's Career Transition Resources website at
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
This is a NON-bargaining position.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
For more information on the "Who

Veterans Benefits Administration

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