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Program Support Assistant

Veterans Benefits Administration Salt Lake, UT

  • Employment Type Other
Program Support Assistant

##### Department of Veterans Affairs

Veterans Benefits Administration

##### Salt Lake City, UT VBA Regional Office


- ##### Open & closing dates

06/27/2019 to 07/18/2019

- ##### Service


- ##### Pay scale & grade

GS 5 - 6

- ##### Salary

$33,949 to $49,200 per year

- ##### Appointment type


- ##### Work schedule



2 vacancies in the following location:


Salt Lake City, UT

##### Relocation expenses reimbursed


##### Telework eligible


- Duties

### Summary

The documents required for applying to job announcements has been
updated. **Please review the "Required Documents" section very
carefully - failure to follow the guidelines may result in loss of
consideration for this job announcement.**

Learn more about this agency

### Responsibilities

The incumbent participates actively in the management of the
Veterans Service Center (VSC) by performing administrative and
technical support duties. Based on good working knowledge of the
organization and substantive programs under the VSC Manager's (VSCM)
control, incumbent resolves problems associated with the
administrative and operational work of the office. Within this
structure, the incumbent performs the following duties:

- Provide administrative support to management staff
- Respond to inquiries, assist with forms, equipment request,
training requests
- Maintain office equipment and supplies
- Maintain employee records and administrative files
- Greet visitors on the phone or in person and take appropriate
- Perform all timekeeper duties for division
- Arrange conferences, prepare minutes for meetings, coordinate
travel and update budget reports.
- Monitor records for disposal based on Records Control Schedule

**Promotion Potential:** The selectee may be promoted to the full
performance level without further competition when all regulatory,
qualification, and performance requirements are met. Selection at a
lower grade level does not guarantee promotion to the full
performance level. The grade progression for this position is

**Work Schedule**: Full time, Monday through Friday, 8:00AM -
**Compressed/Flexible:** Not available
**Telework**: Not available
**Virtual:** This is not a virtual position.
**Position Description/PD\#**: Program Support Assistant
**Relocation/Recruitment Incentives**: Not Authorized
**Financial Disclosure Report:** Not required

### Travel Required

Not required

##### Supervisory status


##### Promotion Potential


- #### Job family (Series)

0303 Miscellaneous Clerk And Assistant

#### Similar jobs

- Assistants, Office
- Office Assistants

- Requirements

### Conditions of Employment

- You must be a U.S. Citizen to apply for this job
- Selective Service Registration is required for males born after
- You may be required to serve a probationary period
- Subject to background/security investigation

### Qualifications

To qualify for this position, applicants must meet all requirements
by the closing date of this announcement:07/18/2019.

**TIME-IN-GRADE REQUIREMENT**: Applicants who are current Federal
employees and have held a GS grade any time in the past 52 weeks
must also meet time-in-grade requirements by the closing date of
this announcement.
- **There is no time in grade requirement for the GS-05.**
- For a GS-06 position you must have served 52 weeks at the GS-05

The grade may have been in any occupation, but must have been held
in the Federal service. An SF-50 that shows your time-in-grade
eligibility must be submitted with your application materials.

your experience and/or education as described below:

**GS-05 Grade Level:**
- **Specialized Experience**: Applicants must have one year of
specialized experience equivalent to at least the next lower
grade (GS-04) in the normal line of progression for the
occupation in the organization. Specialized experience is
defined as work that involves two of the following (1) using
computer applications to input, track, schedule, maintain and/or
research information, (2) clerical and administrative experience
and (3) experience relating to internal and external customers
both verbally and in writing; OR
- **Education Substitution:** Applicants may substitute education
for the required experience. To qualify based on education you
must have:
- 4 years above high school (the level of the course work must
have been equivalent to at least the junior and senior year
levels of a baccalaureate program. Must submit transcripts);
- **Equivalent combinations of Specialized Experience and
Education:** Only education in excess of the amount required for
the next lower grade level (GS-4) may be used to qualify
applicants for positions at GS-5 grade level. To compute, divide
your total months of qualifying experience by 12. Then divide
your semester hours of undergraduate college education beyond
two years by 60. Add the two percentages. The total percentage
must equal at least 100% to qualify. Note: The level of the
course work must have been equivalent to at least the junior and
senior year levels of a baccalaureate program. Must submit

**GS-06 Grade Level:**
- **Specialized Experience**: Applicants must have one year of
specialized experience equivalent to at least the next lower
grade (GS-05) in the normal line of progression for the
occupation in the organization. In addition to the Specialized
experience required a the GS-5 level, specialized experience at
the GS-6 level is defined as work that involves two of the
following: (1) using VA computer applications to manage
timekeeping, leave usage, travel and correspondence, (2)
collecting information, establishing facts, and taking
recommended actions based on interpretation of established VA
guidelines, and (3) receiving, processing and answering requests
from the general public and local authorities regarding VSC
- There is no educational substitute a the GS-6 grade level.

Experience refers to paid and unpaid experience, including volunteer
work done through National Service programs (e.g., Peace Corps,
AmeriCorps) and other organizations (e.g., professional;
philanthropic; religions; spiritual; community; student; social).
Volunteer work helps build critical competencies, knowledge, and
skills and can provide valuable training and experience that
translates directly to paid employment. You will receive credit for
all qualifying experience, including volunteer experience.

**Note**: A full year of work is considered to be 35-40 hours of
work per week. Part-time experience will be credited on the basis of
time actually spent in appropriate activities. Applicants wishing to
receive credit for such experience must indicate clearly the nature
of their duties and responsibilities in each position and the number
of hours a week spent in such employment.

**Physical Requirements:** The work normally involves mental rather
than physical exertion. The work is mostly sedentary; however, there
may be some walking, standing, and carrying of light items.

### Education

**A transcript must be submitted with your application if you are
basing all or part of your qualifications on education.

PLEASE NOTE**: Education must be accredited by an accrediting
institution recognized by the U.S. Department of Education in order
for it to be credited towards qualifications (particularly positions
with a positive education requirement). Therefore, applicants must
report only attendance and/or degrees from schools accredited by
accrediting institutions recognized by the U.S. Department of
Education. Applicants can verify accreditation at the following
website: All
education claimed by applicants will be verified by the appointing
agency accordingly. If you are using foreign education to meet
qualification requirements, you must send a Certificate of Foreign
Equivalency with your transcript in order to receive credit for that

### Additional information

The **Career Transition Assistance Plan (CTAP)** provide eligible
displaced VA competitive service employees with selection priority
over other candidates for competitive service vacancies. To be
qualified you must submit appropriate documentation (a copy of the
agency notice, your most recent performance rating, and your most
recent SF-50 noting current position, grade level, and duty
location) and be found well-qualified (have a final rating of 85 or
more) for this vacancy. Information about ICTAP and CTAP eligibility
is on OPM's Career Transition Resources website at

**Placement Policy:** The posting of this announcement does not
obligate management to fill a vacancy or vacancies by promotion. The
position may be filled by reassignment, change to lower grade,
transfer, appointment, or reinstatement.

It is the policy of the VA to not deny employment to those that have
faced financial hardships or periods of unemployment.

This job opportunity announcement may be used to fill additional

**Veterans and Transitioning Service Members**: Please visit the VA
for Vets site for career-search tools for Veterans seeking
employment at VA, career development services for our existing
Veterans, and coaching and reintegration support for military
service members.

For more information on the "Who may apply" eligibility
requirements, please refer to the OHRM Status Candidates and Other
Candidate Definitions document.

If you are unable to apply online view the following link for
information regarding an Alternate Application.

### How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the
qualifications above.


You will be rated on the following competencies based on your
application for this position:

1. **Reasoning** - Identifies rules, principles, or relationships
that explain facts, data, or other information; analyzes
information and makes correct inferences or draws accurate
2. **Oral Communication** - Expresses information (for example,
ideas or facts) to individuals or groups effectively, taking
into account the audience and nature of the information (for
example, technical, sensitive, controversial); makes clear and
convincing oral presentations; listens to others, attends to
nonverbal cues, and responds appropriately.
3. **Written Communication** - Writes in a clear, concise,
organized, and convincing manner for the intended audience.
4. **Planning and Evaluating** - Organizes work, sets priorities,
and determines resource requirements; determines short- or
long-term goals and strategies to achieve them.
5. **Computer Skills** - Uses computers, software applications,
databases, and automated systems to accomplish work.

Narrative responses are not required at this time. If you are
referred for consideration, you may be asked to submit additional
job related information, which may include, but not limited to;
responses to the knowledge, skills and abilities; completion of a
work sample, and/or contact for an interview.Your resume and/or
supporting documentation will be verified. Please follow all
instructions carefully. Errors or omissions may affect your rating
or consideration for employment.

### Background checks and security clearance

##### Security clearance


##### Drug test required


- Required Documents

**To apply for this position, you must provide a complete
Application Package which includes:**

- Resume detailing your specialized experience and competencies as
they relate to this position
- For each position in your resume, you must specify the start
and end dates (month/year) and a description of duties. If
the position was Federal, you must also indicate the grade
level. Resumes containing a general summary of all positions
held, not specifying start/end dates, and/or not including
Federal grade level(s) are insufficient to determine basic
- SF-50 must indicate proof of eligibility to apply and should
identify your position title, series, grade, step, salary,
tenure, type of service (Competitive or Excepted) and show you
as a current SLC VBA employee. **MUST BE A SLC VBA EMPLOYEE TO
- To verify you meet Time-in-Grade requirements, also submit a
SF-50 reflecting when you entered your highest grade held
(e.g. Promotion, Appointment, etc.).
- Veterans Preference documents if applicable.
- Any other non competitive hiring documentation (Schedule A

Please use this checklist to make sure you have included other
documents required for your application, such as a copy of your
transcript (if using education to qualify), SF-50's (current/former
Federal employees), documentation to support Veterans Preference
claims, or ICTAP/CTAP documentation (for displaced Federal
employees). You will not be contacted for additional information.

**Veterans' Preference:** When applying for Federal Jobs, eligible
Veterans should claim preference for 5pt (TP), 10pt (CP/CPS/XP), or
for Sole Survivor Preference (SSP) in the questionnaire. You must
provide a legible copy of your DD214(s) which shows dates and
character of service (honorable, general, etc.). If you are
currently serving on active duty and expect to be released or
discharged within 120 days you must submit documentation related to
your active duty service which reflects the dates of service,
character of service (honorable, general, etc.), and dates of
impending separation. Additionally, disabled veterans and others
eligible for 10-point preference (such as widows or mothers of
eligible Veterans) must also submit an SF-15 "Application for 10
Point Veteran Preference" with required proof as stated on the form.
**Documentation is required to award preference.** For more
information on Veterans' Preference, please visit
#### If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution
recognized by the U.S. Department of Education in order for it to be
credited towards qualifications. Therefore, provide only the
attendance and/or degrees from schools accredited by accrediting
institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this
vacancy announcement may result in an ineligible rating or may
affect the overall rating.

- Benefits

A career with the U.S. Government provides employees with a
comprehensive benefits package. As a federal employee, you and your
family will have access to a range of benefits that are designed to
make your federal career very rewarding. Learn more about federal

Review our benefits

Eligibility for benefits depends on the type of position you hold
and whether your position is full-time, part-time, or intermittent.
Contact the hiring agency for more information on the specific
benefits offered.

- How to Apply

**All applicants are encouraged to apply online.** To apply for this
position, you must complete the questionnaire and submit the
documentation specified in the Required Documents section below. The
complete application package must be submitted by 11:59 PM (ET) on
07/18/2019 to receive consideration. To preview the questionnaire

1. To begin, click **Apply Online** to create a USA JOBS account or
log in to your existing account. Follow the prompts to select
your USA JOBS resume and/or other supporting documents and
complete the occupational questionnaire.
2. Click **Submit My Answers** to submit your application package.

**NOTE**: It is your responsibility to ensure your responses and
appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USA JOBS
account,, select the
Application Status link and then select the more information link
for this position. The Application page will display the status of
your application, the documentation received and processed, and any
correspondence the agency has sent related to this application. Your
uploaded documents may take several hours to clear the virus scan
process. To return to an incomplete application, log into your USA
JOBS account and click Update Application in the vacancy
announcement. You must re-select your resume and/or other documents
from your USA JOBS account or your application will be incomplete.

### Agency contact information

### Kimberly Sell

##### Phone


##### Email

##### Address

Salt Lake City Regional Benefit Office
550 Foothill Dr
Salt Lake City, UT 84158

Learn more about this agency

### Next steps

Once your online application is submitted you will receive a
confirmation notification by email. After we receive application
packages (including all required documents) and the vacancy
announcement closes, we will review applications to ensure
qualification and eligibility requirements are met. After the review
is complete, a referral certificate(s) is issued and applicants will
be notified of their status by email. Referred applicants will be
notified as such and may be contacted directly by the hiring office
for an interview. All referred applicants receive a final
notification once a selection decision has been made.

You may check the status of your application at any time by logging
into your USA Jobs account and clicking on Applications. Information
regarding your application status can be found in the USAJobs Help

- Fair & Transparent

The Federal hiring process is setup to be fair and transparent.
Please read the following guidance.

### Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on
the basis of race, color, religion, sex (including pregnancy and
gender identity), national origin, political affiliation, sexual
orientation, marital status, disability, genetic information, age,
membership in an employee organization, retaliation, parental
status, military service, or other non-merit factor.

- Equal Employment Opportunity (EEO) for federal employees & job

### Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants
with disabilities where appropriate. Applicants requiring reasonable
accommodation for any part of the application process should follow
the instructions in the job opportunity announcement. For any part
of the remaining hiring process, applicants should contact the
hiring agency directly. Determinations on requests for reasonable
accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work
environment, or the way things are usually done that enables an
individual with a disability to apply for a job, perform job duties
or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide
reasonable accommodations when:

- An applicant with a disability needs an accommodation to have an
equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform
the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive
equal access to benefits, such as details, training, and
office-sponsored events.

You can request a reasonable accommodation at any time during the
application or hiring process or while on the job. Requests are
considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations
or how to contact an agency.

#### Legal and regulatory guidance

- Financial suitability
- Social security number request
- Privacy Act
- Signature and false statements
- Selective Service
- New employee probationary period

This job originated on For the full announcement and to
apply, visit Only resumes
submitted according to the instructions on the job announcement listed
at will be considered.

Veterans Benefits Administration

Posted: 10 days ago