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Medical Support Assistant

Veterans Affairs, Veterans Health Administration Sioux Falls, SD
  • Expired: June 24, 2019. Applications are no longer accepted.

Medical Support Assistant
Department of Veterans Affairs
Veterans Affairs, Veterans Health Administration

  • ##### Open & closing dates
06/26/2019 to 09/27/2019
  • ##### Service
  • ##### Pay scale & grade
GS 00
  • ##### Salary
$27,030 to $44,130 per year
  • ##### Appointment type
  • ##### Work schedule
1 vacancy in the following location:

  • Sioux Falls, SD 1 vacancy
Relocation expenses reimbursed
Telework eligible
  • Duties

  • ------
The Sioux Falls VA Health Care System is currently recruiting for a
Full time, Permanent, Medical Support Assistant. This
position will be located in Clinical Support Service.
**The procedures outlined in AFGE Master Agreement, Article 23,
Section 8 will be followed. First consideration will be given to
current Sioux Falls VAHCS employees.
Veterans Preference is not used on internal announcements.**
Learn more about this agency
  • Perform receptionist and customer service duties as assigned for
the proper and timely treatment of patients.
  • Maintain appointment schedules for one or more clinics.
  • Assist with clinic access contingency plans by adjusting
appointment times, location, or dates as well as shift patients
to other healthcare providers as conflict with staffing and/or
coverage occurs.
  • Schedule appointments and monitor clinic access.
  • Conduct daily review of consults and wait lists.
  • Develop/maintain effective and efficient communication with the
patient, interdisciplinary team, VA medical centers, and other
  • Monitor pre-appointment requirements to assure readiness for
patient visit/procedure (e.g., X-ray, lab work).
  • Manage electronic wait list to verify and validate accuracy and
resolve issues.
  • Participate and provide input in problem solving on operational
issues or procedures in team meetings.
  • Perform administrative follow up actions.
  • Designated scheduling subject matter expert and also trains
other MSA's in VHA scheduling techniques.
  • Responsible for tracking new enrollees to the health care system
and making their initial appointment in accordance with the new
enrollee time lines.
Work Schedule: The tour of duty for this position is typically
Days, Monday - Friday. Additional information may be provided during
the interview process.
Financial Disclosure Report: Not required
Travel Required
Occasional travel - You may be expected to travel for this position.
Supervisory status
Promotion Potential
  • #### Job family (Series)
0679 Medical Support Assistance
  • Requirements

  • ------------
Conditions of Employment
  • You must be a U.S. Citizen to apply for this job
  • Selective Service Registration is required for males born after
  • You may be required to serve a probationary period
  • Subject to a background/security investigation
  • Must be proficient in written and spoken English
  • Selected applicants will be required to complete an online
onboarding process
Basic Requirements:
  • United States Citizenship: Non-citizens may only be
appointed when it is not possible to recruit qualified citizens
in accordance with VA Policy.
  • English Language Proficiency: Must be proficient in spoken
and written English.
  • Education & Experience
  • Experience: Six months experience of clerical, office or
other work that indicates the ability to acquire the
particular knowledge and skills needed to perform the duties
of the position; OR
  • Education: One year above high school (Transcripts
required); OR
  • Experience/Education Combination: Equivalent combination
of experience and education are qualifying for entry level
for which both education and experience are acceptable
(Transcripts required)
Grade Determinations:
GS-3: Experience or Education: None beyond the basic
GS-4: Experience or Education: One year of experience in
clerical or office work that indicates the ability to acquire the
particular knowledge and skills needed to perform the duties of the
position or two years of education above high school.
Demonstrated Knowledge, Skills and Abilities. In addition to meeting
the experience and/or education requirement,
Candidates must demonstrate the KSAs below:
1. Ability to meet, communicate and interact with individuals from
varying backgrounds and other health care team members in a
courteous and helpful manner in order to complete job assignments.
2. Ability to use various types of office automation equipment and
3. Ability to set up, organize, and maintain record systems.
GS-5: Experience: One year of experience equivalent to the next
lower grade level or 4 years of education above high school.
Demonstrate Knowledge, Skills and Abilities. In addition to meeting
the experience and/or education requirement,
Candidates must demonstrate the KSAs below:
1. Ability to operate computerized programs and databases in order
to enter, modify and retrieve sensitive information/data into or
from electronic medical records, scheduling systems and/or
2. Knowledge of basic medical terminology.
3. Ability to make appointments in a clinical setting.
4. Ability to work independently in the accomplishments of a wide
variety of duties, including setting priorities and coordinating
5. Ability to communicate effectively and professionally with
employees at varying grade levels.
6. Ability to identify customer's concerns, perform the tasks
required to resolve the issue accurately and timely, and follow-up
as necessary to ensure a satisfactory resolution.
References: VA Handbook 5005 Part II, Chapter 3, Appendix G-45.
This can be found in the local Human Resource Office.
IMPORTANT: A transcript must be submitted with your application
if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S.
Department of Education from accredited colleges, universities,
schools, or institutions may be used to qualify for Federal
employment. You can verify your education here: If you are using foreign education
to meet qualification requirements, you must send a Certificate of
Foreign Equivalency with your transcript in order to receive credit
for that education. For further information, visit:
Additional information
This job opportunity announcement may be used to fill additional
It is the policy of the VA to not deny employment to those that have
faced financial hardships or periods of unemployment.
This position is in the Excepted Service and does not confer
competitive status.
VA encourages persons with disabilities to apply. The health-related
positions in VA are covered by Title 38, and are not covered by the
Schedule A excepted appointment authority.
Veterans and Transitioning Service Members: Please visit the VA for
Vets site for career-search tools for Veterans seeking employment at
VA, career development services for our existing Veterans, and
coaching and reintegration support for military service members.
If you are unable to apply online view the following link for
information regarding an Alternate Application.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the
qualifications above.
application, resume, C.V., and/or supporting documentation will be
verified. Please follow all instructions carefully. Errors or
omissions may affect consideration for employment.**
Experience refers to paid and unpaid experience, including volunteer
work done through National Service programs (e.g., Peace Corps,
AmeriCorps) and other organizations (e.g., professional;
philanthropic; religions; spiritual; community; student; social).
Volunteer work helps build critical competencies, knowledge, and
skills and can provide valuable training and experience that
translates directly to paid employment. You will receive credit for
all qualifying experience, including volunteer experience.
Background checks and security clearance
Security clearance
Drug test required
  • Required Documents

  • ------------------
To apply for this position, you must provide a complete Application
Package which includes:
  • Resume
  • VA Form 10-2850c...

Veterans Affairs, Veterans Health Administration


Sioux Falls, SD
57117 USA