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CUSTOMER SERVICE REP

Vet2Tech Dallas ,TX
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

CUSTOMER SERVICE REP

JOB SUMMARY:

  • To act as the key coordination point between aftermarket customers and the Customer Service Department.
  • Activity includes directing Customer needs to the proper personnel, quote spare parts and provide clerical assistance as necessary in support of departmental activity.

JOB RESPONSIBILITIES:

Coordinate all activities between Customer Service Department, customers, and personnel

  • Accept and review all phone calls for customer service, direct calls to appropriate person and follow-up with return calls as required
  • Maintain files as related to Customer Service: History Files, Print Control File and Repair/File Log
  • Maintain service parts inventory, customer equipment records and other customer data
  • Assist with preparations of training programs by preparing advertising, mail outs and handling all customer communications for these programs
  • Present all correspondence with terms and conditions to the Contracts Coordinator for review
  • Prepare verbal and written quotes on price and delivery for all repairs, spare parts process acknowledge all orders and keep customers advised as to any change in status of order
  • Input Customer Service and related Engineering Job/Project cost data into the accounting system
  • Ship domestic and international mail and packages

 JOB REQUIREMENTS 

  • 4 years related experience in Customer Service
  • Knowledge of CSI and ACT a plus
  • Computer literate to include Word, Access, and intermediate skills on Excel
  • Proven experience reading and understanding technical manuals
  • Must have good phone mannerism and professional attitude
  • Must have excellent written and verbal communication skills
  • Be willing to work overtime, when needed

PAY RATE:

Commensurate with experience and highly competitive within market

JOB LOCATION:

Dallas, TX area

JOB CODE:

2785

Company Description
Vet2Tech is committed to recruiting and placing Veterans and non-Veterans in manufacturing and technical careers nationwide. Non-veteran candidates are equally considered for all positions.

Vet2Tech

Why Work Here?

Our company offers competitive wages and long term opportunities.

Vet2Tech is committed to recruiting and placing Veterans and non-Veterans in manufacturing and technical careers nationwide. Non-veteran candidates are equally considered for all positions.

Address

Dallas
Dallas, TX
USA

Website