Account Manager -Pharmacy Benefits Management (Remote)

Overview

The Account Manager will be responsible for the total service experience and relationship of assigned accounts and/or the support of the Account Team in the service of his/her assigned accounts. This includes serving as a key liaison between the customer and VerusRx, monitoring issue resolution, and education for the customer and their employees. They are responsible for external communications directly with clients to maintain strong relations and retention through proactive contact, plan management, review, and timely and accurate response to customer or Account Team needs. As the primary point of contact for VerusRx clients, the Account Manager is responsible for building relationships and coordinating internal and external stakeholders to meet and exceed client expectations. The Account Manager will work with operations to ensure proper execution in providing clients and members the best possible service and support. Regular onsite meetings with clients will be held to provide clients with information on their prescription plan and deliver recommendations for cost containment and continuous improvement. This individual will build and maintain strong and positive client relationships ensuring customer satisfaction, growth and retention for assigned clients.

Job Description

VerusRx is seeking an Account Manager with Pharmacy Benefit Management (PBM) or Third Party Administrator experience to join our team!

• Coordinate with internal departments to fulfill client needs and requests and coordinate all interaction for plan updates and changes
• Provide timely and accurate answers to member issues/inquiries from internal and external sources
• Escalate high-priority or reoccurring issues to the Operations Department to ensure resolution. May require running reports, investigating causes and flagging the item for follow-up.
• Analyze data, develop reports and presentation materials
• Remain current with pharmacy and Prescription Benefit Management (PBM) trends, including FDA approvals, recalls, and clinical programs
• Attend member meetings to present current spend and coordinate meetings for open enrollment or health fairs
• Manage client renewal process, including participation in development/review of proposal of pricing terms
• Support the implementation process for assigned incoming clients
• Supports and assist in sales and prospect presentations upon request
• Other duties as assigned

Qualifications

• Bachelor’s degree and 3-7 years of related experience
• Or, equivalent combination of education and experience.
• Knowledge of systems: MS Office; Word, Excel, PowerPoint, Project and Outlook as well as Salesforce
• Experience with self-insured employer groups is preferred.

Job Skills

• Must have the ability to use logical methods to address problems and develop effective solutions ensuring customer expectations are met or exceeded.
• Must have advanced attention to detail with the ability to prioritize and meet deadlines.
• Ability to analyze, interpret and organize information in a clear and concise manner.
• Strong problem-solving skills.
• Demonstrates ability to manage multiple priorities and deadlines.
• A well-organized and self-directed individual who is able to work with minimal amount of supervision.