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Customer Care Specialist

Vertical Business Solutions Attleboro, MA
  • Expired: 26 days ago. Applications are no longer accepted.

We are seeking a Customer Care Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.


  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services


  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills

Vertical Business Solutions

Vertical Business Solutions, LLC is a full service provider of recruiting and human resource services. As our client, you will have the flexibility to choose from a variety of programs that best meets your business needs. Smart Recruiting Partner Services are offered on a 100% contingency search fee arrangement. This means you do not pay a placement fee unless we deliver a candidate you hire. Our contingency search fees are competitively priced and you receive all the valuable HR services below at no additional cost. Standard Value Added Services at no extra cost Full Cycle Recruiting Support from job order to on-boarding Staffing Consultant to ensure client to project alignment Certified Human Resource Professional Manages Candidate Screening and Submittals Real-time metrics to hold us accountable (Time to Fill, Quality of Hire, and Time to Work) 90 Day Guarantee on all direct hire placements We can provide the following staffing solutions: Direct Placement Recruiting Temp to Perm or Contract to Hire Temporary or Flexible Staff for short term support assignments Extended Contract HR Services are offered on a fee per project basis or monthly service contract. Fees may vary depending on the scope of the project and level of HR talent you will need to get the job done right. Our focus is to provide you top HR talent to assist or lead your project. On-Demand Access to professional HR support on a fee for project basis Reduce Stress to your overextended team Outsource non-revenue driving HR activities No job is too small we are to help Advantage Healthcare Consulting Services are provided on a fee for project basis. Our consultants are specialist in their field of practice. Customize on-site or webinar training Business and HR Consulting Negotiate Health Insurance Rate Renewals Launch Strategic HR Initiatives Executive Coaching on Human Resources Best Practices Advise on organizational development and change management NaViGate Healthcare Consulting Services are provided on a monthly fee per employee or consultancy fee basis. Through our established vendor partners we have two primary services referred to as My Nurse Advocate and Health Benefits Consulting. My Nurse Advocate Program Healthcare Benefits Support at a per employee monthly fee One on one support to employees to resolve claims issues, review benefit platforms, address co-pay or co-insurance questions, and review medical network availability Medical Case Management Services to ensure there are no excess plan billings or unnecessary benefit services Healthcare Consulting Services-we provide services that your traditional insurance broker will not provide Develop benefits strategy to attract and retain employees while maximizing health insurance investment dollars Full support with reviewing health insurance platforms and identify opportunities for cost savings Manage the entire annual Health Insurance Rate Renewal process to include negotiating a competitive renewal Provide full service underwriting support services through our brokerage services Vertical’s Staffing Vendor Management Services are offered as a standalone service or as a part of our contingency search agreement. We charge a flat monthly fee to project manage your external staffing vendors or we will serve as your Master Service provider when you select us as your exclusive staffing partner. Streamline external recruitment process across the business Review existing service terms and conditions to ensure competitive pricing Project manage staffing process and implement recruitment best practices Develop recruiting metrics (Time to Fill, Quality of Hire and Time to Market) TaleNT Match Sales Assessment Tools are provided on a per assessment fee basis. Our sales assessments are web based and provide you role specific insight on your prospective sales hire or current sales employees. Web Based Candidate Assessments Tools Comprehensive role specific sales assessments Dashboard tool for sales managers to manage performance and development goals Comprehensive assessment of motivators, behaviors, sales skills, and critical reasoning abilities


Attleboro, MA
Attleboro, MA