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Client Accounts Analyst, Law Firm

Vertex Global Solutions
Atlanta, GA
  • Posted: over a month ago
  • Full-Time
  • Benefits: vision, dental, medical,
Job Description
Location: Atlanta, GA.
Salary: $63,000 - $73,000 (benefits start day 1)
Type: Hybrid
Requirements: Must be fully vaccinated against COVID-19

This role performs a variety of accounting duties including analyzing client account history, researching and resolving or initiating the resolution process for disputed invoices, maintaining accurate account records electronically, while maintaining a positive client relationship. You will work directly with the Manager of Client Accounts, clients, attorneys, and legal administrative assistants to collect outstanding invoices, analyze credit worthiness of new clients, create and assist with monthly reports, analyze and process new matters, and act as backup for Manager as required.

Education and Experience
  • 2+ years of Credit Management and commercial collections experience, preferably in a law firm or service industry setting.
  • Experience using Aderant a/o Elite software systems is a must
  • Bachelors Degree
  • Analyze account history and independently prepare proper collection approach for each client, within assigned practice group responsibilities. Interact with clients and attorneys, predominantly via self-initiated contact, while ensuring high level of responsiveness in pursuit of continued client satisfaction.
  • Handle communications from clients, and firm's staff and attorneys, while maintaining a high level of tact and professionalism.
  • Research and resolve or initiate the resolution process for disputed, skipped and/or past due invoices.
  • Utilize Aderant and ARCS to effectively maintain assigned accounts receivable portfolio.
  • Create and maintain reports in ARCS that were previously available in Elite, which is being replaced by Aderant.
  • Accurately record account status and maintain follow-up procedures electronically using ARCS collection software.
  • Request and review mercantile agency or other information to accurately evaluate the credit worthiness of new clients.
  • Thorough knowledge of New Matter approval requirements and ability to make decisions to approve/delegate/decline.
Qualifications, Skills and Abilities
  • Excellent written and verbal communication skills.
  • Ability to effectively handle telephone calls with established Firm etiquette and professionalism.
  • Ability to work effectively with clients and other team members to resolve billing disputes, while maintaining a positive and friendly client relationship.
  • Thorough knowledge of Firm and Administrative Support Service standards, practices and procedures.
  • Good business knowledge and excellent organizational skills for prioritizing workload.
  • A working knowledge of Word, Excel, ARCS, and Aderant.
  • Strong knowledge of Dunn and Bradstreet credit report and financial analysis. Experience with New Matter analysis.
  • Ability to understand procedures and instructions specific to the area of assignment.
  • Working knowledge of credit practices, credit analysis and strong working knowledge of collection techniques.
Company Description
Vertes Global Solutions

Vertex Global Solutions

Vertes Global Solutions


Atlanta, GA



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