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Business Analyst I

East Lansing, MI
  • Posted: August 17, 2022
  • Full-Time
Looking to start your career in Technology? We have opportunities right here in mid-Michigan! Vertafore is looking for talented people to join our team. Our dynamic environment provides professional development, fast upward mobility, and exposure to the latest and greatest in technology.

Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships. Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success. Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.

We are headquartered in Denver, Colorado, with offices across the U.S., including East Lansing, Michigan - we are minutes from Michigan State University, Lansing Community College, and Cooley Law School!


Business Analysts provide business and technical expertise to our customers, including analysis, product and service implementation, training and support. BAs shape and improve the experience of key Vertafore clients. They work cross-functionally across Vertafore, including Customer Support, Account Management, Professional Services and Product Management to help guide the client and contribute to the future growth of the team.A business analyst at Vertafore works directly with clients as part of a cross-functional team, which means they need to be a proactive self-starter, able to multi-task in a fast-paced environment and service-focused to help nurture the client experience.

Core Responsibilities:
Essential job functions included but are not limited to the following:
• Works with the customer and team to provide business alternatives and recommends solutions before, during, and after the implementation process.
• Identifies, evaluates, and documents customer business requirements and identifies technical needs
• Uses a variety of techniques and tools to test, verify and support client implementation projects, varying in scope and complexity
• Develops and delivers customer training for support User Acceptance Testing (UAT)
• Collaborates with internal team to identify the best approach to implement customer requirement utilizing Vertafore products suite
• Works with customers to create business use cases and test plans for execution
• Analyzes configuration and workflow issues and documents their resolutions
• Documents customer business process workflows

Skills & Requirements
Core Qualifications:
• Bachelor's degree required
• 1+ years of work experience in a technical, customer focused environment
• Strong written and verbal communication skills
• Advanced organizational skills with a project management mindset
• Strong problem-solving and analytical skills
• Excellent verbal and written communication skills
• Technically savvy (experience with XML, SQL, Databases is a plus)

Additional Requirements and Details:
• Located and working from an office location. Note: Our offices are currently closed due to COVID-19 and are scheduled to re-open 2022
• Ability to work remote with a stable internet connection on an as needed basis
• Occasional lifting and/or moving up to 10 pounds
• Frequent repetitive hand and arm movements required to operate a computer
• Specific vision abilities required by this job include close vision (working on a computer, etc.)
• Frequent sitting and/or standing


Why Vertafore is the place for you: *Canada Only
  • The opportunity to work in a space where modern technology meets a stable and vital industry
  • Medical, vision & dental plans
  • Life, AD&D
  • Short Term and Long Term Disability
  • Pension Plan & Employer Match
  • Maternity, Paternity and Parental Leave
  • Employee and Family Assistance Program (EFAP)
  • Education Assistance
  • Additional programs - Employee Referral and Internal Recognition

Why Vertafore is the place for you: *US Only
  • The opportunity to work in a space where modern technology meets a stable and vital industry
  • Medical, vision & dental plans
    • PPO & high-deductible options
  • Health Savings Account & Flexible Spending Accounts Options:
    • Health Care FSA
    • Dental & Vision FSA
    • Dependent Care FSA
    • Commuter FSA
  • Life, AD&D (Basic & Supplemental), and Disability
  • 401(k) Retirement Savings Plain & Employer Match
  • Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
  • Parental Leave & Adoption Assistance
  • Employee Assistance Program (EAP)
  • Education & Legal Assistance
  • Additional programs - Employee Referral, Internal Recognition, and Wellness
  • Commuter Benefits (Denver)
The selected candidate must be legally authorized to work in the United States.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.

The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.

Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire.

Vertafore is a drug free workplace and conducts preemployment drug and background screenings.

We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us.

We want to make sure our recruiting process is accessible for everyone. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact

Just a note, this contact information is for accommodation requests only.



East Lansing, MI
48823 USA



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