What you'll be doing...
The Client Services team is responsible for ensuring customer satisfaction every day. As a Senior Client Services Coordinator, you will provide billing support, respond to customer inquiries, resolve service issues and implement action plans in a fast-paced, results-oriented team. You will be the voice of Verizon and an advocate for your customer as you work to continually improve our service. In this role, a vital part of the customer experience is in your hands.
+ Be a strong customer advocate.
+ Maintain regular communication with assigned customer contacts to understand and manage performance / service expectations.
+ Proactively develop & maintain existing client relationships.
+ Understanding of Contracts and defined KPIs (Key Performance Indicators) and implements action plans when metrics fall below agreed targets.
+ Administration of Standard Client Deliverables.
+ Deliver and lead Service Reviews.
+ Manage internal & external resources to attain client service levels based on contractual commitments.
+ Develop or maintain ongoing Service Improvement Plan for key performance metrics at risk.
What we're looking for...
You'll need to have:
+ Bachelor's degree or one or more years of work experience.
Even better if you have:
+ A degree with a Finance, Engineering or related discipline.
+ Experience in the Microsoft Suite tools.
+ Excellent communication skills.
When you join Verizon...
You'll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we're about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.