What you'll be doing...
The Billing Operations Specialist has four major responsibilities - Account Management, Transition Management, Financial Management, and Strategic Account Growth. You will also serve as the primary customer facing billing resource for government contracts (Networx, EIS, and Standalone). The Billing Operations Specialist is responsible for the overall billing integrity of the account base and will interface with various levels within the customer's organization via customer visits, telephone, email and other communication vehicles. You will engage with internal customers as well to include sales, OE, Project Management Office (PMO), CFS, Contracts, Pre-Sales, Pricing, Rate Maintenance and CCC.
As a Billing Operations Specialist you would:
+ Develop innovative billing solutions with Pre-Sales/Sales on opportunities.
+ Proactive billing support management to reduce credits.
+ Conduct invoice reviews when projects complete and/or services are installed to ensure billing accuracy.
+ Evaluate customer billing requirements and set appropriate expectations.
+ Drive supporting organizations to ensure customer's billing objective are met.
+ Strengthen customer perception of VZ's reliability, service and billing.
+ Engage full team in developing solutions and making customer recommendations.
+ Drive billing transition activities when moving from existing Networx contract to EiS contract. This includes the use of BMA, Cognos and ChiaPett tools.
+ Work with Sales/Presales on new opportunities by engaging the appropriate groups to meet customer expectations and solutions.
+ Set the Billing strategy for the team (direction, expectations, matrix management of VZ resources and renewal and/or upgrade of customer contracts).
+ Attend Presale customer meetings to reduce the number of issues after the sale.
+ Develop billing flow or hierarchy description through presale billing meetings.
+ Ensure non-standard contract requirement support (CCC, CFS, FBSO, PCO, etc.)
+ Ensure customer satisfaction by resolving customer issues via internal or outsourced resources. Provide appropriate status reporting to customer until issues are resolved.
+ Serve as billing lead on larger, more complex projects for customers.
+ Develop and implement complex solutions to customer's billing requirements and problems.
+ Maintain documentation of any unique customer processes as it relates to invoicing requirements and needs.
+ Proactively leverage resources to manage contract parameters between customer and VZ...from first contract discussion through pre-sale, implementation, first invoice review and monthly maintenance.
+ Engage CCC and Pre-Sale to assess service supportability of contract terms relative to billing and reporting requirements. Understand invoicing options such as WAWF, DTI and IPP.
+ Ensure contracts and amendments are implemented according to executed agreement; ensure appropriate discounts and promotions are applied.
+ Audit customers invoicing periodically to ensure accuracy.
+ Present and assure the customers understanding of their first invoice for new contract/services and/or changes for existing services.
+ Partner with CFS to ensure A/R is current.
+ Process credits/debits in a timely manner.
+ Proactively forecast customer credits and debits within the KPI database.
+ Advise management and customer of large discrepancies.
+ Audit existing services via the J12, BMA, Cognos and ChiaPett tools.
+ Advise sales, project management, SA, Management and Customer of large discrepancies in data.
+ Work with the various internal groups to correct any erroneous data that would hinder transition efforts.
STRATEGIC ACCOUNT GROWTH
+ Cultivate the customer relationship in an effort to understand their culture, behaviors and business drivers.
+ Proactively visit and interact with assigned customers.
+ Participate in Sales and PMO presentations to inform customers of Verizon's products and services as well as Verizon's differentiators within the market.
+ Leverage Verizon resources that will aid in the overall customer experience.
What we're looking for...
You'll need to have:
+ Bachelor's degree or four or more years of work experience.
+ Three or more years of relevant work experience.
Even better if you have:
+ A degree in business or comparable field.
+ Excellent presentation skills, including ability to create presentations using MS PowerPoint and experience presenting to all levels of an organization.
+ Quantitative and analytical skills, including ability to conduct outside/inside research, analyze data, and use MS Excel effectively to develop models and drive analyses.
+ Excellent verbal and written communication skills.
+ Adept at working with cross-functional teams, executives, and external customers.
+ Ability to multitask, juggling several projects and/or issues at a time.
+ Experience as strategic thinker who develops solutions and new ideas that drive the business forward.
When you join Verizon...
You'll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we're about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.