What you'll be doing...
This training class will begin on February 19, 2019
The training will be 12 weeks long on the following schedule:
Week 1-5: Tuesday to Saturday from 10:00am - 7:00 pm CST (week 1&2 will be on site in the Irving center)
Week6-12: Split hours - Tuesday to Saturday from 8:00am - 12:00pm and 4:00pm - 8:00pm CST.
Off days: Sunday & Monday
After training the work schedule will change. The Home Based Agent (HBA) group hours are 7:00am - 12:00pm EST, seven days a week.
If you're self-motivated, disciplined and resourceful, our at-home role may be perfect for you. As a Customer Service Representative, or as we like to say, Customer Service Specialist, you'll be a problem-solver, salesperson, troubleshooter, billing expert and more - all while working remotely from the convenience of your home office within commuting distance of the Irving Office. And you'll also be a hero when you solve our customers' challenges.In this role you will:
+ Listen carefully to each customer with patience and courtesy.
+ Use your troubleshooting and problem-solving skills to come up with solutions.
+ Use your great communication skills to resolve customer's device, billing and service concerns.
+ Excite customers about how new solutions can positively impact their lives.
+ Position value-added solutions to customers and close sales.
+ Build customer relationships - earn their loyalty and trust by being polite and helpful.
What we're looking for...
You are positive and professional with a focus on solving problems and doing whatever it takes to make a difference to every customer every time. You can establish rapport with all kinds of people, listen attentively, and hone in on the most important issues. You explain things easily, in ways that people can understand. You are tech-savvy and know how to use that knowledge to find solutions while focusing on one customer at a time.
You'll need to have:
+ Associate's degree or one or more years of relevant Customer Service work experience.
Even better if you have:
+ Customer service experience, of course, and if you've handled billing and equipment questions, that's a big plus. Experience solving customer's problems in a work-from-home environment.
+ Demonstrated ability to self-manage in a remote work environment including setup of company-provided computer equipment and ongoing proactive, skilled and effective management of your home Internet network and connections.
+ Demonstrated self-discipline, time management skills, resourcefulness and ability to work collaboratively with leaders and team, all in a remote work environment.
+ Proficiency with technology and how to apply it to solving problems and finding solutions.
+ Demonstrated excellent communication skills.
Additional job requirements:
+ Must be able to work split shifts (4 hours worked in the morning, a minimum of a 4 hour break, then 4 additional hours worked in the evening).
+ Must be able to work weekends and holidays as needed.
+ Scheduled shifts may change every 6 months with the new shift bid.
+ Must be able to report to the designated Verizon Wireless office location for new employee training and during scheduled shifts as needed and within 90 minutes of notice.
+ This position includes periodic in-home visits to inspect your workspace.
Home office requirements:
+ Internet service with a direct connection to a cable or fiber modem and capable of at least 6 Mbps download and 3 Mbps upload.
+ Dedicated quiet, private workspace with a chair and desk.
When you join Verizon...
You'll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we're about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.