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Customer Service Specialist

Veridian Healthcare, LLC Gurnee ,IL
  • Posted: 14 days ago
  • $27,183 to $37,862 Yearly
  • Full-Time
  • Benefits: 401k, dental, life_insurance, medical, vision
Job Description

We are seeking an experienced Customer Service Specialist to join our team! Responsibilities include helping customers over the phone by providing product and service information, processing orders, and resolving technical issues in a fast-paced office environment.

Responsibilities:

  • Handle large volume of customer calls with inquiries and complaints with end-users
  • Provide information about products and services
  • Order entry in Database including but not limited to e-commerce
  • Research inventory availability and work with logistics to ensure timely shipments
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Miscellaneous duties as assigned

Qualifications:

  • One year + previous office experience in customer service, sales administration, or other related fields
  • Call center experience preferred
  • Proficient in Microsoft Office
  • Data entry experience preferred
  • Excellent organizational skills
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • High School Diploma or 0-3 years experience in Customer Service

 

Company Description
Wholesale Distributor of Medical Supplies

Veridian Healthcare, LLC

Why Work Here?

Great opportunity in a fast-paced, growing company!

Wholesale Distributor of Medical Supplies

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