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Senior Technical Consultant - CSM / AppEngine - ServiceNow

Veracity Consulting Group
Glen Allen, VA
  • Posted: over a month ago
  • Full-Time
Job Description

Veracity an RGP Company is currently seeking a Senior Technical Consultant to join our fast growing ServiceNow Practice team. The resource will be responsible for the successful delivery of ServiceNow's solutions and services, in a client consulting environment.

What you get to do in this role:

The Senior Technical Consultant will be responsible to develop, invest, and maintain thought leadership with deep subject matter expertise related to ServiceNow NOW Platform capabilities and complimentary technologies in a client-consulting environment Customer Service Management (CSM), AppEngine Applications, ServicePortal, Custom Reporting, Integrations. Responsible for technical aspects of project delivery and solution delivery on the ServiceNow platform including:

  • Lead workshops to gather business/technical user stories
  • Consult customers on industry and ServiceNow best practices
  • Develop in an Agile Scrum method, participate in ceremonies and Scrum meetings
  • CSM / AppEngine Implementation experience
  • AppEngine Application Development
  • Application UI Configuration, Flow Designer, and Integration Hub configuration
  • ServiceNow Portal and Widget development
  • NOW Experience, AppEngine Studio configuration
  • Development of required client specific reporting
  • Development of required integration components (SSO, LDAP, REST/SOAP Web Services)
  • Development with visualization frameworks including HighCharts and D3 report visualizations with 3rd party data sources helpful
  • Interface with ServiceNow technical teams as needed
  • Be a key member on implementation project teams reporting to the Technical Lead
  • Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
  • Subject Matter Expert on the delivery of ServiceNow solutions, Delta certifications required
  • Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards
  • Ensuring technical deliverables to Customer Delivery and customers are complete, consistent, high quality, on time and deliver valued outcome

To be successful in this role, we need someone who has:

Technical Skills:

  • Minimum 5 years’ demonstrated experience as a key technical resource leading the development of solutions in client environments
  • Demonstrated experience in end-to-end development
  • Skilled with JavaScript, Angular.JS, JQuery and/or BootStrap.JS
  • Proficiency with web service standards such as SOAP, REST, XML, etc.
  • Proficiency with web API’s, Data integrations/ETL, Relational Databases
  • Experience with SaaS / PaaS environments such as AWS, Azure
  • Proficiency with modern HTML5/CSS/LESS
  • Knowledge of LDAP, VPN, SSL, SSO and other such technologies and standards
  • Proficiency with how web applications work including security, session management, and best development practices.
  • Experience configuring cloud platforms/applications
  • Proficiency with Agile project management and delivery methodologies
  • Degree or equivalent, preferably in Information Technology, Computer Science or Engineering disciplines
  • Demonstrated experience in technical consulting roles, client facing
  • Certified ServiceNow Administrator (CSA) required
  • Certified Application Developer (CAD) required
  • Certified Implementation Specialist for ITSM and/or CSM and/or HRSD desired
  • 5+ years of ServiceNow implementation experience in a client consulting environment

Consulting Skills

  • Proven team player and team builder
  • Quick learner that can adapt to a fast pace, changing environment
  • Eagerness and a strong desire to expand IT knowledge at an enterprise level, as well as a willingness to be mentored by other IT consultants.
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery
  • Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
  • Excellent oral and written communication skills with the ability to present and explain technical information in an articulate manner
  • Strong attention to detail and creative problem-solving skills an absolute essential
  • Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs
  • Proven record of successfully managing business relationships
  • Strong interest in cloud computing and related technologies including SaaS, PaaS, IaaS.

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Veracity Consulting Group


Glen Allen, VA



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