Customer Service Engineer

Are you ready to build a rewarding career and a better future? Venture Talent is always on the lookout for motivated, curious, and creative people to join our organization.

Overview

We are currently in need of a Customer Service Engineer for one of our commercial programs in Des Plaines, IL. This is a contract-to-hire role on a long-term contract.

The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

Specific responsibilities include but are not limited to:

• Performs basic and moderately complex troubleshooting and repair activities that include but are not limited to: PCs, desktops, laptops, tablets, and printers
• Provide support to client-identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Always display outstanding technical and professional services skills
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs

Required Skills and Qualifications

• Understanding of ITIL methodologies

• Excellence in communication and customer-facing skills
• Strong oral, written, and interpersonal skills
• Ability to follow instructions and processes with minimal instruction
• Ability to lift and or move various computer equipment up to 50 lbs.

Education / Certifications

• Requires technical school certification or the equivalent of 2-4 years of relevant experience
• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware systems
• A+ certification is desired
• May require additional customer-specific certifications or training as required

Clearance Requirements

• Must be a U.S. Citizen or have work authorization

Venture Talent Consulting is an AA/EOE/M/F/Disabled/VET Employer committed to providing equal employment opportunity without regard to an individual’s race, color, religion, age, gender, sexual orientation, veteran status, national origin, or disability.

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