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Customer Service Engineer

Venture Talent Consulting
Des Plaines, IL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Are you ready to build a rewarding career and a better future? Venture Talent is always on the lookout for motivated, curious, and creative people to join our organization.

Overview

We are currently in need of a Customer Service Engineer for one of our commercial programs in Des Plaines, IL. This is a contract-to-hire role on a long-term contract.

The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

Specific responsibilities include but are not limited to:

  • Performs basic and moderately complex troubleshooting and repair activities that include but are not limited to: PCs, desktops, laptops, tablets, and printers
  • Provide support to client-identified VIPs
  • Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities.
  • Perform Install/Move/Add or Change (IMAC) activities.
  • Perform all assigned desk-side support activities
  • Always display outstanding technical and professional services skills
  • Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
  • Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair
  • Understands and follows all documented service operations policies and procedures.
  • Other duties or certifications may be assigned to meet business needs

Required Skills and Qualifications

  • Understanding of ITIL methodologies
  • Excellence in communication and customer-facing skills
  • Strong oral, written, and interpersonal skills
  • Ability to follow instructions and processes with minimal instruction
  • Ability to lift and or move various computer equipment up to 50 lbs.

Education / Certifications

  • Requires technical school certification or the equivalent of 2-4 years of relevant experience
  • Maintain all required OEM Certifications as directed by Management
  • Knowledge of relevant software and hardware systems
  • A+ certification is desired
  • May require additional customer-specific certifications or training as required

Clearance Requirements

  • Must be a U.S. Citizen or have work authorization

 

Venture Talent Consulting is an AA/EOE/M/F/Disabled/VET Employer committed to providing equal employment opportunity without regard to an individual’s race, color, religion, age, gender, sexual orientation, veteran status, national origin, or disability.

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Venture Talent Consulting

Address

Des Plaines, IL
60018 USA

Industry

Business