Under immediate (I) or general (II) supervision, receives requests for emergency assistance via an array of sources; determines urgency and type of assistance needed; dispatches appropriate public safety personnel by utilizing computerized mapping system, computerized 911 telephone system, the computer-aided dispatch system, computerized radio system, related databases, and other computerized equipment; exercises independent judgment; coordinates patrol unit activity, including complex critical incidents; and performs other related duties as required.
Work is performed in a dispatch center and requires sitting for long periods of time, extensive keyboarding and operation of a mouse, foot controls, wearing of a headset, and wearing of a uniform.
Sheriff's Technical Communications Specialist I (STCS I) is the entry-level classification in this series. Incumbents receive extensive training in mission critical call-taking; radio dispatching; operation of several different computerized communications and mapping systems; California Penal, Vehicle, Health and Safety, and Welfare and Institutions Codes; and policies and procedures governing emergency dispatching.
Sheriff's Technical Communications Specialist II (STCS II) is the fully-trained, journey-level classification in this series. Incumbents apply specialized knowledge of law enforcement and emergency communications skills, exercise a considerable degree of independent judgment in responding to requests for assistance from the public, and are required to train Sheriff's Technical Communications Specialist I incumbents and deputies assigned to the Sheriffs Communications Center. This classification is distinguished from Sheriff's Technical Communications Specialist I by a broader range of responsibility due to a higher level of experience and training.
PAYROLL TITLES and APPROXIMATE SALARIES:
Sheriff's Technical Communications Specialist I: $27.93 - $39.11 per hour
Sheriff's Technical Communications Specialist II: $29.27 - $40.98 per hour
POST INCENTIVE: $85.24 per pay period, based on completion of probation.
EDUCATIONAL INCENTIVE: Possible educational incentive of 2.5%, 3.5%, or 5% for incumbents in eligible positions based on completion of an Associate's, Bachelor's, or Master's degree that is not required for the classification.
BILINGUAL INCENTIVE: Incumbents may also be eligible for bilingual incentive depending upon operational need and certification of skill.
AGENCY/DEPARTMENT: Sheriff's Office/Communications Center
Sheriff's Technical Communications Specialists are represented by the Service Employees' International Union (SEIU) and are eligible for overtime compensation.
NOTE: If appointed at the lower level, incumbent may be promoted to the higher level without further examination upon meeting the minimum requirements, demonstrating satisfactory performance, and in accordance with the business needs of the department.
The eligible list established from this recruitment may be used to fill current and future Regular, (including Temporary and Fixed-term), Intermittent, and Extra Help vacancies within the Sheriff's Office. There are three (3) Regular vacancies and one (1) anticipated Regular vacancy.
OPENING DATE: September 18, 2019
CLOSING DATE: Continuous and may close at any time; therefore, the schedule for the remainder of the process will depend upon when we receive a sufficient number of qualified applications to meet business needs. The first review of applications is anticipated to occur on or around Tuesday, October 1, 2019. Subsequent reviews will be conducted as necessary.
REQUIRED ORIENTATION: October 24, and 29, 2019 at 6:00 PM
PRACTICAL EXAM: Week of November 4, 2019
Duties may include but are not limited to the following:
Receives all 911 calls for the County and contract cities; determines the nature and location of the emergency; utilizes various systems to convert latitude and longitude on wireless 911 calls to locate the caller; determines priority and enters information into the Computer Aided Dispatch (CAD) system to be forwarded to the appropriate radio dispatcher or other agencies;
- Remains on the line with the caller in emergency situations until law enforcement arrives on scene to provide assistance;
- Utilizes very good customer service skills on all calls and calming techniques on calls involving hysterical or upset callers;
- Obtains information from callers and determines if the incident contains the necessary elements of criminal activity as defined in the California Penal Code, Vehicle Code, Welfare and Institutions Code, and/or the Health and Safety Code;
- Hears multiple conversations simultaneously, distinguishing between voices and sources to obtain relevant information quickly and accurately;
- Simultaneously receives, keys in, and transmits information and field assignments to units in the field; maintains contact and monitors status of field units; coordinates activity of up to 50 units on various, dynamic incidents; enters and updates information on a computerized system;
- Answers non-emergency calls for service, determines type of assistance required, and orders tow trucks, public works personnel, or other appropriate personnel;
- Makes immediate decisions and reacts in a quick, calm, controlled, and effective manner in emergency situations;
- Speaks clearly, distinctly, concisely, and correctly over the radio and telephone;
- Reads, understands, and interprets complex maps; develops a working knowledge of Ventura County geography including cities, jurisdictional boundaries, freeways, roadways, and landmarks;
- Obtains information utilizing computerized databases including Geofile, municipal codes, county ordinances, assessor's database, phone/address cross-references, DMV records, driver license records, wants and warrants, restraining orders, missing persons, runaway juveniles, probation status, and parole status and transmits researched information to field units;
- Types accurately on computer keyboards and operates mouse and foot controls while conversing on the radio and/or telephone;
- Prioritizes tasks and performs multiple tasks simultaneously in a fast-paced, high-stress emergency work environment;
- Provides all pertinent information to deputies and other emergency personnel and coordinates appropriate level of response to maintain their safety and the safety of others;
- Prepares reports of shift activity, completes appropriate forms, updates information in computer systems; notifies other agencies of updated information;
- Functions as a training officer for entry-level dispatch staff and deputies assigned to the Sheriff's Communications Center; and
- Performs other related duties as required.