Customer Experience Coordinator

Company Description

https://ventumracing.com

Job Description

Key Responsibilities

• Respond to incoming support desk tickets in a timely manner (email, chat, form-submission, calls)

• Provide post purchase order updates.

• Work with Operations/fulfillment to keep abreast of current inventory and ETAs for incoming shipments.

• Assist with demo rides for local sales.

• Meet monthly revenue goals through outbound and inbound sales

• Understand various Ventum programs (i.e Sales, Trade Up, etc..) and implement their use in sales

• Build and maintain CRM System • Attend Expos and Events on occasion

• Create leads and demo opportunities for upcoming expos/events

• Follow up on leads from expos/events/demos

• Collaborate with technical team for more advanced inquiry

• Ability to educate customers about products and industry

Qualifications

Skills & Experience

• Knowledge of the bike industry and extensive knowledge of bike components/terminology is a must.

• Strong professional and friendly communication skills (verbal and written)

• Able to adapt and re-prioritize in high pressure situations

• Problem solving and solution creating mindset

• Self-motivated to work on tasks of high and low priority

• Proficiency in Google Suite is strongly preferred

• Must possess exceptional organizational skills

• Time management

• Attention to detail

• Ability to work in a diverse team environment

Additional Information

All your information will be kept confidential according to EEO guidelines.