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Tier One Technician (Data NOC) ENTRY LEVEL - REMOTE

Velocity
Holland, OH
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

General Summary:
NOC Tier 1 Technician is an entry-level computer networking position in a 24/7/365 Network Operations Center. The primary job function is to work directly with customers, on-site technicians, carrier service providers, and Tier 2 Technicians to support and troubleshoot Broadband circuits, routers, modems, switches, WiFi, VOIP, telephony, and miscellaneous network attached devices. The majority of your time will involve monitoring automated probes, trouble tickets, email, and phones for any indication of trouble on customer networks then taking steps to correct that trouble. Tier 1 Technicians coordinate with onsite technicians, carrier service providers, and other department personnel within Velocity to investigate and troubleshoot, and then guarantee everyone involved is fully updated on status. Tier 1 Technicians ensure all tickets and jobs are handled quickly and accurately from start to finish.

Principal Duties & Responsibilities of NOC Tier 1 Technician :

  • Obsession with excellent client support!
  • Thoroughly communicating and documenting all details regarding job status.
  • Continuous monitoring for problems on customer networks.
  • Mid-level network troubleshooting and documentation.
  • Coordinate with on-site technicians who perform all hands-on work. Escalate to Tier 2 Technicians who handle all advanced troubleshooting and configuration work.
  • Support fellow Tier 1 Technicians and follow instructions of Tier 2 Technicians working together as a tightly knit team.
  • Look for ways the NOC can continuously improve.
  • All Other duties as assigned.

Knowledge, Skills, and Abilities required of NOC Tier 1 Technician:

Qualifications, Experience and Education

  • High School diploma, Associates or Bachelors degree preferred
  • One year of IT or customer support experience
  • Excellent communication and documentation skills.
  • Working knowledge of basic networking technologies, terms, and tools such as but not limited to: OSI Model, Router, Switch, DSL, TCP/IP, Telnet, Broadband, WiFi, Ethernet, VOIP, and POTS.
  • Ability to multitask and work quickly yet accurately.
  • Works well as part of a team but also able to succeed completing individual tasks.
  • Able to closely follow defined processes and understand when to escalate to Tier 2.

Benefits:

  • Medical, Dental, Vision insurance
  • Paid Time Off
  • 401K with an employer match
  • Company sponsored Life Insurance and STD/LTD coverage
  • Company paid holidays
  • Casual dress code

ABOUT VELOCITY

Founded in 2005, Velocity is a privately held company located in Holland, Ohio. Velocity delivers a single-source approach to managed services in the retail, hospitality, healthcare, and entertainment industries. With an in-house team of 500 experienced software development and engineering experts, Tier 1 to Tier 3 agents, field technicians, and dispatch coordinators, Velocity delivers customized, customer-focused, and best-in-class solutions by integrating the latest technologies into all its product offerings.

Velocity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Velocity is an active participant with E-Verify.#LI-Remote

Company Description
About Velocity MSC:

We’re proudly customer-obsessed and do all we can to provide a superior customer experience.
Velocity started out selling long-distance in 2005. It didn’t take long for customers to realize that Velocity’s emerging technologies could significantly improve how they communicate and do business. Soon, Velocity was servicing thousands of retail, hospitality, and entertainment Fortune 500 companies. Velocity’s service offerings continue to grow—making life easier and more profitable for our customers. Now, with over 500 employees, Velocity is an unstoppable force.

Velocity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Velocity is an active participant with E-Verify.

Velocity

We’re proudly customer-obsessed and do all we can to provide a superior customer experience. Velocity started out selling long-distance in 2005. It didn’t take long for customers to realize that Velocity’s emerging technologies could significantly improve how they communicate and do business. Soon, Velocity was servicing thousands of retail, hospitality, and entertainment Fortune 500 companies. Velocity’s service offerings continue to grow—making life easier and more profitable for our customers. Now, with over 500 employees, Velocity is an unstoppable force.

Address

Holland, OH
USA

Industry

Technology

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