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Infrastructure Support Tech

Birmingham, AL
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Velocity Risk Underwriters offer residential and commercial property insurance programs in coastal and earthquake areas around the country. Velocity gives personal and commercial property owners some of the most powerful insurance coverage for their investments, providing a peace of mind that might once have felt impossible in a coastal location.  


Velocity is in its seventh year of existence and has grown rapidly; moving from a few-person startup to a larger organization with more than 160 employees in multiple locations. The challenge is to continue to pursue becoming the most efficient platform in matching primary catastrophe risk with risk takers while dealing with the daily challenges of growth. Our success in doing so is due to our employees—our greatest asset. We are committed to a culture where employees have fun while pursuing personal and professional growth. Our values include Responsibility, Learning from Mistakes, Teamwork, Honesty, Tenacity, Personal Development and Innovation. We live by these values and promote them daily. Employees that work for Velocity know they can be creative in developing ideas and improving processes and policies because we know success happens after some failure, so we don’t chide mistakes; instead we encourage constant learning. This is why we are looking for eager, driven and thoughtful individuals to join our growing company.


This job opening is an exciting opportunity for an enthusiastic and engaging technologist to join our technology team. It is expected to be a self-starter and genuinely motivated to find practical solutions to complex issues. The position is in Birmingham, AL and will cover user support and technology projects that impact all physical and virtual environments.

Essential Job Functions:

  • Participate in support and project task rotation
  • Act as technical project assistant and/or lead for projects, as assigned
  • Report, triage, escalate and resolve technical support issues through internal tracking systems
  • Provide off-hours end-users support to remote offices and staff as required
  • Identify and document commonly asked questions, procedures, and technology needs
  • Work with existing engineering and support staff to monitor and maintain operational uptime to the full technology stack in Velocity’s data centers
  • Drive tasks and projects to completion
  • Act as technical subject matter expert and on-site IT representative for Birmingham staff


  • Bachelor’s Degree or equivalent professional tenure and/or certifications
  • Pragmatic and logical problem-solving
  • Advanced troubleshooting skills in mixed-use environments
  • Ability to quickly learn new skills and proprietary application knowledge
  • Experience (past or present) of working in a front-line service desk environment
  • Available to work off or extended hours in critical situations
  • Exposure to financial services and/or insurance securities is a plus
  • VMware Experience:  vSphere, vCenter, Horizon View
  • Working knowledge of cloud-based, platform solutions:  Azure preferred
  • Working knowledge of Microsoft Windows Desktop and application suites (o365, Visio, Adobe)
  • Working knowledge of Microsoft Windows Server and application suites (SQL, SCCM, AD)
  • Working knowledge of network services such as DHCP, DNS, NTP, SMB, SCCM, SAML – CompTIA Net+ Certification or equivalent preferred
  • Working knowledge of client hardware and software – CompTIA A+ certification or equivalent preferred
  • Working knowledge of Information Security standards and processes:  Microsoft Azure tooling preferred

Sounds like you? Apply!

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.


Velocity Risk Underwriters provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


Velocity Risk Underwriters participates in E-Verify.



Birmingham, AL
35203 USA



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