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Customer Service Representative

Velocity Toledo, OH
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

 

ABOUT VELOCITY

Velocity delivers a streamlined, single-source approach to managed services for over 15 years – continually earning the trust of its growing client base in the retail, hospitality and motion picture industries. With an in-house team of seasoned software development and engineering experts and numerous hardware and software design and utility patents, Velocity offers highly customized, customer-focused and best-in-class solutions, by integrating the latest technologies available into all its product offerings. From development to implementation and upkeep, Velocity manages all aspects of the service and deployment, allowing customers to keep their focus on their core principal business priorities. Velocity’s core services include network management, connectivity and telecommunications, on-site repairs and service, and field project rollouts and implementations.

Based in Holland, Ohio, right outside of Toledo, Velocity is a privately held company with approximately 500 employees. The company has 13 redundant data centers, more than 5,500 certified technicians throughout the U.S., and 450 carrier agreements and is a CLEC in all 50 states. Further information can be found at www.velocitymsc.com.

Velocity is a fast-paced company with an open-door environment looking to add Tier One Customer Service Agents to join our team. We offer unique solutions to our clients addressing their specific needs today, while preparing them for tomorrow. Our collective expertise allows us to provide unsurpassed quality and reliability, notably when it comes to Customer Service. Our world class support center operates 24/7/365. Customer Service is our passion.

We are looking for new team members that share in this sentiment and can support our continued growth and the delivery of high-quality products and services. If you are seeking a rewarding career with competitive pay and opportunities for growth, then look no further than Velocity. The ideal candidate will be an excellent communicator with the ability to remain calm and composed, in challenging situations, and take appropriate actions with little supervision.

Despite the setbacks many companies are encountering during these uncertain times, Velocity has held true and is still filling multiple positions.

Aside from working with a great team we also offer great benefits:

  • WORK AT HOME AFTER 2 WEEK IN HOUSE TRAINING
  • Top Industry Pay
  • Medical, Dental and Vision insurances available the first day of the month, after the month of hire
  • PTO and Paid Holidays
  • 401K that is 100% vested day 1 with a company Match up to 4% at 90 days of service
  • Life Insurance, STD/LTD (100% Company Paid)

As a Tier One Agent with Velocity, expect to:

  • Answer customer calls in a prompt and professional manner.
  • Create or update a ticket for every call received.
  • Analyze problems with customer equipment in a very rapid manner
  • Correctly escalate tickets to appropriate team(s) to resolve issue
  • Provide accurate and timely notes of all procedures performed while attempting to resolve the issue.
  • Perform additional technical tasks with minimum supervision.
  • Support onsite Velocity Technicians to perform professional installations of our products and services at customer locations.
  • Ensure configurations are tested and working
  • Perform other duties as assigned

This may be the job for you if you;

  • Obtained a High school diploma or GED
  • Have a passion for providing solutions to customers
  • Consider yourself well organized
  • Have excellent telephone etiquette and communication skills
  • Have experience with Microsoft Office software
  • Are able to multitask

Job Type: Full-time

Company Description
Based in Holland, Ohio, right outside of Toledo, Velocity is a privately held company with approximately 500 employees. The company has nine redundant data centers, more than 5,500 certified technicians throughout the U.S., and 450 carrier agreements and is a CLEC in all 50 states. Velocity delivers a streamlined, single-source approach to managed services for over 15 years – continually earning the trust of its growing client base in the retail, hospitality and motion picture industries. With an in-house team of seasoned software development and engineering experts and several hardware and software design and utility patents, Velocity offers highly customized, customer-focused and best-in-class solutions, by integrating the latest technologies available into all its product offerings. From development to implementation and upkeep, Velocity manages all aspects of the service and deployment, allowing customers to keep their focus on their core principal business priorities. Velocity’s core services include network management, connectivity and telecommunications, on-site repairs and service, and field project rollouts and implementations. Further information can be found at www.velocitymsc.com

Velocity

Based in Holland, Ohio, right outside of Toledo, Velocity is a privately held company with approximately 500 employees. The company has nine redundant data centers, more than 5,500 certified technicians throughout the U.S., and 450 carrier agreements and is a CLEC in all 50 states. Velocity delivers a streamlined, single-source approach to managed services for over 15 years – continually earning the trust of its growing client base in the retail, hospitality and motion picture industries. With an in-house team of seasoned software development and engineering experts and several hardware and software design and utility patents, Velocity offers highly customized, customer-focused and best-in-class solutions, by integrating the latest technologies available into all its product offerings. From development to implementation and upkeep, Velocity manages all aspects of the service and deployment, allowing customers to keep their focus on their core principal business priorities. Velocity’s core services include network management, connectivity and telecommunications, on-site repairs and service, and field project rollouts and implementations. Further information can be found at www.velocitymsc.com

Address

7130 Spring Meadows Dr W
Toledo, OH
USA