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Customer Service Representative III 37104
Vector Talent Resources, Inc. Reston, VA

Customer Service Representative III 37104

Vector Talent Resources, Inc.
Reston, VA
Expired: over a month ago Applications are no longer accepted.
  • $21 Hourly
  • Vision , Medical , Dental , Paid Time Off
  • Full-Time
Job Description
Company Info
Job Description
Location: Fully Remote (Florida candidates will get priority)
Benefits: Medical, Dental, Vision, PTO, and Paid Holiday
Pay: Up to $21/Hour
Only open shift is 11pm-730am EST

We are looking for a competent Call Center Representative to field customer calls and emails, provide information, place parts and consumables orders, create price quotes for services, assign field technicians to sites . With the primary goal to achieve excellent customer service for our customers that drives sustainable business growth.
Specific Duties and Responsibilities:
  • Respond to all phone calls and emails from customers and internal team.
  • Open service requests and sales orders for contract parts, returned parts and projects.
  • Manage telephone and email enquiries.
  • Review open service requests and bring to a satisfactory closure within a timely manner.
  • Help to manage new machines to be installed, moved, and decommissioned.
  • Ensure all project information is updated in Salesforce.
  • Manage quotes being sent to customers, and process through to the Order Entry team for order creation.
  • Ensure parts are shipped ready to meet field technicians.
  • Keep customers regularly informed of service request progress.
  • Coordinate repairs and technical support with field personnel and schedule workload accordingly

Education & Experience:
  • Proven experience as call center representative or similar position
  • Experience in customer service is essential.
  • Proficient in English; Good knowledge of additional languages will be a definite plus.
  • Working knowledge of MS Office
  • Ability to work under pressure.
  • Ability to work independently and multi-task.

Vector Talent Resources is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information.

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