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Refunds Operations Specialist

Varite Inc
Fremont, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Job Description:
  • The Finance Operations team is a part of Finance organization within Tesla EMEA and acts as a link between various teams like Accounting, Funding, Collections, Tax, Order Operations, Escalations, Sales and Delivery.
  • Finance Operations team's main objective is to ensure that received payments as well as outgoing refunds are processed accurately and timely in our systems while following SOX control compliance.
  • Refunds EMEA team it is a branch of EMEA Finance Operations. This team offers a great opportunity to be a part of a global team operating in a constantly changing environment to support daily operations of the Financial Department.
  • Team members are expected not only to have skills to analyze data and surface takeaways, to help improve internal processes, create policies & procedures, provide internal reporting, maintain traceability and execute internal controls, but must also participate in cross-functional decision-making.
  • As a Refunds team specialist you will be responsible for accounting transactions such as analyzing and maintaining customers/partners outstanding balances, settlements of overpayments, incentives, trade-in value, initiating refunds and reconciliation of account balances between our internal systems.
  • You ensure the correct and efficient handling of the outstanding balance related to car sales and refunding it back to B2B and B2C customers for the whole EMEA region.
  • Additionally you will be interfacing with our financial teams and Sales and Delivery Managers to ensure the Refunds Team is providing exceptional support to internal departments, thus creating the best customer experience possible.

o Perform daily activities such as customer account balance review, reconciliation of customer records in the internal systems and reports.
o Initiate B2C and B2B refunds via various tools and processors, track and report workload to manager.
o Coordinate requests with different departments, support internal customers and help educate all stakeholders on best practices.
o Identify/ analyze the root causes of outstanding aged items and suggest solutions.
o Gain knowledge in Microsoft, AX, Warp, Adyen, Stripe and internal systems.
o Escalate matters that require senior management attention in a timely manner to line management.
o Be ready to jump onto ad-hoc assigned related tasks of Finance Operations.
o Participate in onboarding new hires and training new team members.
o Ensures SOX Controls, Finance Policies, Documented Procedures are enforced.
o Support audits of policy and compliance to standards, including liaison with internal and external auditors.
Process improvements:
o Drive continuous improvement for internal processes via automation, structuring, simplification.
o Build and maintain excellent knowledge base for internal stakeholders including new hires and interns.
o Regularly collaborate with internal stakeholders to define challenges, root cause, preventive solutions and needed improvements.
o Investigate system discrepancies, work on data quality adjustments.
o Design reports and dashboards to enhance visibility into the workload and provide meaningful analysis to company management.
o Combine data streams related to team's activities into meaningful & actionable operational reports.

Requirements :
o 1-2+ years or work experience in Operations, Finance Operations or accounting.
o Expertise MS Office, with ability to learn new software/tools with minimal supervision.
o Ability to manage a high volume of work and navigate environment with shifting priorities.
o Excellent written and verbal communication skills required.
o Ability to work independently, detail-oriented, and execution focused.
o Superior attention to detail under tight deadlines.
o Strong team player, comfortable working with multiple teams and colleagues from various management levels.
o Proficiency in English both written and verbal is required.
o Regular, reliable and predictable performance required.

Good to have:
o Preferred Dynamics 365 experience.
o Familiar with various payment processing options: CC, ADYEN, Stripe.
o Understanding of Bank Statements/ contractual documents (invoice/ finance agreements/ OA).
o Analytical skill (Excel) with broader understanding of business processes.

Varite Inc


Fremont, CA
94555 USA



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