Skip to Main Content
← Back to Jobs

Healthcare Educator Outreach Manager

Vanda Pharmaceuticals Washington, DC
  • Posted: over a month ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Healthcare Educator Outreach Manager

Vanda Pharmaceuticals (NASDAQ: VNDA) is a biopharmaceutical company focused on the development and commercialization of products for the treatment of central nervous system disorders to address unmet needs. We are looking for an entry level or experienced professional to join our rapidly growing biopharmaceutical company as a Healthcare Educator Outreach Manager.

Our ideal candidate is someone who is highly motivated, well spoken, and energetic to join the team.

The primary role of a Healthcare Educator Outreach Manager is to be a resource to customers and facilitate dialogue between various internal and external stakeholders by determining requirements, answering inquires, resolving problems, fulfilling requests, and maintaining records. This position will manage customer relationships and provide support through their healthcare journey around Non-24 education and potential treatment options.

This position requires excellent cross functional collaboration with internal stakeholders, including marketing, nurse educators, sales, and reimbursement specialists to align objectives for these key services for the development of pull-through strategies and tactics, and deliver quality programs to our customers.

Roles and responsibilities include the following:

· Review scientific information to understand Non-24-Hour Sleep-Wake Disorder (Non-24) and HETLIOZ® (tasimelteon)

· Answering customer inquiries, both telephonically and by email, through clarifying desired information; researching, locating, and providing information

· Educating and providing customers with product and services information

· Identifying and escalating priority issues

· Document all call information according to standard operating procedures and regulatory requirements

· Fulfills requests to customers by clarifying desired information, completing transactions, and forwarding requests

· Exhibiting excellent decision making skills to make balanced decisions between communication with consumers and assuring communication is within regulatory guidelines

· Developing feedback mechanism to maintain clear communication with internal stakeholders and corporate account team regarding case management

Successful candidates will have the following background/experience:

· Four-year college degree required. Science, nursing, social work or other related discipline is preferred

· Outstanding interpersonal and customer-centric skills

· Excellent oral and written communication and listening skills

· Aptitude in problem analysis and problem solving

· Ability to multi-task and to operate in a fast paced environment

· Proficiency in MS Office; specifically Excel

· Excellent organizational skills

Education Qualifications

Required

  • Bachelors or better.

Vanda Pharmaceuticals

Why Work Here?

Competitive Compensation, Growing Organization, Great Benefits

Vanda Pharmaceuticals (NASDAQ: VNDA) is global biopharmaceutical company focused on the development and commercialization of innovative therapies to address high unmet medical needs and improve the lives of patients.

Address

2200 Pennsylvania Ave NW, Suite 300E, Washington, DC 20037
Washington, DC
USA

Website

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.