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Systems Engineer Level 1

Van Ausdall and Farrar
Indianapolis, IN
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Who is VAF?

From our humble beginnings as a distributor for the Thomas Edison Company in 1914, Van Ausdall & Farrar has grown to become the State's largest full-service business technology provider for healthcare, insurance, engineering & construction, state & local government, manufacturing & logistics, and real estate companies in Indiana and throughout the Midwest.


What can VAF offer you?

Two options of health insurance - Dental insurance - Vision insurance - Life insurance - Short Term Disability insurance - Long Term Disability insurance - 401k plan with company match - 17 PTO days your first year - Physical, mental and financial health programs - Annual Employee Recognition programs


Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position:


  • Quickly responds to support needs via ticketing system.
  • Consistently monitors service ticket screens for determining support responses.
  • Responds quickly to all alerts generated by our monitoring platforms.
  • Interacts with customers to provide real time support.
  • Accurately notates all details and interactions within tickets, by following established Managed Services protocols.
  • Follows up as necessary on outstanding tickets.
  • Ensures that all tickets maintain appropriate ownership.
  • Follows all proper ticket escalation procedures to ensure timely ticket resolution.
  • Prioritizes tasks in a fast-paced environment.
  • Utilizes available documentation, established guidelines, and troubleshooting skills to resolve all support needs.
  • Remotely accesses systems to resolve support needs.
  • Participates in a team-focused learning environment by creating knowledgebase content
  • Partners with management to learn all existing VAF Managed Services platforms and systems.

Supportive Functions

  • Assists other Managed Services team members with projects and support needs.
  • Pursues continued education related to Managed Services.
  • Self-educates on all available Managed Services tools.
  • Other duties as assigned.

Organizational Relationships

This position does not have supervisory responsibilities.


Specific Job Knowledge, Skill an Ability

  • Able to communicate effectively verbally.
  • Able to understand what is being communicated by customers and co-workers.
  • Possesses excellent diagnostic skills.
  • Independent problem-solver.
  • Able to take advice and ask for help from other Managed Services team members.

Required Education and/or Experience

  • High school diploma or equivalent.
  • At least 1 year experience in an IT Support/Help Desk role.

Preferred Qualifications

  • Net+ Certification
  • A+ Certification

Additional Preferred Qualifications

Previous experience with Networking, Active Directory, Sophos, Microsoft Windows servers, Cisco, Fortinet, VMWare, HP, SAN, NAS, Virtualization, LAN, Servers


Work Environment

  • The work environment is that of an office position with minimal to high noise levels.
  • This position requires working independently, as well as part of a team.
  • This position requires verbal and face-to-face contact with others on a daily basis.
  • Frequent use of a computer is necessary.
  • This position requires the use of all general office equipment.
  • Some travel may be required.

Van Ausdall and Farrar

Address

Indianapolis, IN
46250 USA

Industry

Technology

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