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Customer Service Representative - Tax Call Center

Valor Global Phoenix, AZ
  • Posted: over a month ago
  • $12 to $13 Hourly
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

At Valor Global, we are seeking team members who are passionate to make a difference by serving our customers, admiring our people and are committed to consistently exceeding expectations.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

IDEAL CANDIDATES POSSESS:

  • Ability to work effectively under pressure
  • Strong attention to detail
  • Strong verbal and written communication skills
  • Personal sense of motivation and a results-driven mindset
  • Ability to be a strong team player
  • Strong comfort level with navigating multiple monitors and programs simultaneously
  • No criminal history (we do require a background check)
  • Typing speed of 30+ WPM
  • Knowledge of government office etiquette is a huge PLUS!

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Resolves customer inquiries and questions regarding tax related concerns
  • Face-to-face contact w/taxpayers in Lobby, assisting in all facets of Customer Service
  • Records and verifies names, addresses, purchases, and specific feedback of customers to maintain an accurate customer list
  • Data entry into CRM system
  • Educate taxpayers on customer specific information
  • Contacts customers to gather market research
  • May be required to work overtime to support the needs of business

EDUCATION AND EXPERIENCE:

  • High school diploma or equivalent
  • Proficient in computer applications
  • Minimum 1 year customer service experience
  • Data entry and typing skills
  • Knowledge of customer service principles and practices

KEY COMPETENCIES:

  • Excellent verbal and written communication skills
  • Listening skills
  • Problem analysis and problem-solving
  • Customer service orientation
  • Organizational skills
  • Attention to detail
  • Judgment
  • Adaptability
  • Team work

Job Type: Full-time

Salary: $12.00 to $13.00 /hour

Valor Global

Why Work Here?

Great Benefits, Positive Environment, Excellent Growth Potential

At Valor, we are seeking team members who are passionate to make a difference by serving our customers, admiring our people and are committed to consistently exceeding expectations.

Address

Downtown Phoenix, AZ
Phoenix, AZ
USA

Website

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