Are you ready to join an organization where you can make an extraordinary impact by helping conquer addiction one patient and family at a time?
Valley Hope is looking for a Full-Time Patient Access Specialist at our Overland Park office to join our team. This positions shift is primarily Wednesday-Sunday, 9 am-5:30 pm
Valley Hope offers meaningful and compassionate focused work as well as competitive pay and benefits.
JOB FUNCTIONS AND RESPONSIBILITIES: The following sets forth the primary responsibilities of this job but is not an exhaustive list. The Organization, through its managers and supervisors, reserves the right to assign any additional duties necessary to meet the needs of our patients, partners and/or employees.
1. The Patient Access Specialist is the first point of contact for prospective patients/families and referents. Patient Access Specialists are expected to use good judgement, critical thinking skills, industry specific knowledge, and salesmanship to solidify commitments and make appropriate placements for prospective patients in our programs.
2. Receives incoming inquiry calls and conducts an initial intake screening to establish viability for services and refers prospective patients to appropriate level of care.
3. Serves as patient liaison and liaison to the facility by providing accurate completed interviews of patient needs and making appropriate referrals (i.e., free initial consultation, direct admissions to appropriate level of care or outpatient referrals).
4. Monitors direct/indirect referrals; follows up with professional or agency referral sources regarding patient disposition.
5. Assists with the admissions process as directed responding to prospective patients/families and referents with respect and compassion.
6. Provides timely, detailed and accurate documentation of all incoming admission inquiries using organization approved documentation methods and utilizing appropriate software.
7. Performs insurance benefit verification process as directed.
8. Assists with collection of information necessary for the pre-qualification assessment and analysis of patient’s financial condition.
9. Performs medical records requests from referring providers while following HIPPA and 42CFR part 2 guidelines.
10. Assists Patient Access department with receiving or making follow up calls in a timely manner to admission to care. Documents all follow up attempts as directed.
11. Input daily information into company CRM system and generate reports as assigned.
12. Communicates professionally and effectively with leadership at Valley Hope facilities to coordinate admissions.
13. Discusses alternative and non-traditional funding sources with prospective patient/patient families when traditional insurance coverage is not available.
14. Maintains a current working knowledge of insurance companies.
15. Maintains a current working knowledge of patient financing and alternative resources to traditional insurance for treatment.
16. Ability to manage difficult or emotional situations within self, including managing conflict situations in a professional manner.
17. Performs common office related tasks such as filing, faxing, and copying.
18. Adheres to Valley Hope’s philosophies, policies, and procedures as well as any other regulating bodies.
19. Participates in all assigned staff meetings, staff development, and training as required.
20. Additional job duties and tasks as delegated per Supervisor.
21. Interacts and communicates with others (patients, co-workers, management, clients, and vendors) in a professional and tactful manner including treating them with respect and consideration regardless of their status or position.
EDUCATION & EXPERIENCE
Required: This position requires the following educational and/or job experience.
• High School Diploma or equivalent.
• 1+ year Customer Service experience
• Bachelor Degree in area behavioral health, healthcare or social sciences.
• 1+ year Call Center Experience
• One (1) year work SUD Residential Program.
• Experience in Insurance verification, including PPO and Managed Care Programs.
SKILLS & ABILITIES: The following is intended to give an overview of the requirements of the position but is not an exhaustive list.
• Self-directed and motivated; able to meet established timelines.
• Exhibits a desire to contribute to the long and short range goals of organization and department.
• Good verbal, written and interpersonal communication skills; demonstrated ability to communicate with peers and patients/visitors.
• Ability to work in a team environment and take direction.
• Ability to give direction and motivate team members as directed.
• Ability to think creatively and meet challenges with resourcefulness.
• Ability to solidify commitments and make appropriate placements for prospective patients in our program.
• Excellent telephone and customer service skills.
• Ability to type a minimum of 50 word per minute.
• Good understanding of basic grammar and writing mechanics.
• Demonstrated knowledge in MS Office applications, which include Outlook, Word, Excel, and PowerPoint.
WORK ENVIRONMENT: The following is intended to give and overview of the work environment of the position but is not an exhaustive list.
• Office setting, evening/night/weekend hours as assigned by Supervisor.
• On call shift as assigned by supervisor.
• Able to work overtime to the extent necessary.
• Direct contact with patients, families, and referral sources via the telephone.
• Sitting for extended periods of time of up to 4 hours.
• Able to push, pull, pull up, bend at the knees and waist, twist body at the waist, raise and hold arms overhead, turn head-neck-shoulders as needed, grasp other items with hands, for either extended periods of time or many times throughout the workday.
• Able to lift and carry at least 20 pounds.
Valley Hope OpportunitiesOur Mission is to provide a quality continuum of comprehensive drug and alcohol treatment and related services, in a caring atmosphere and at a reasonable price, for all people experiencing problems with alcohol or other drug use.