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CUSTOMER SERVICE REPRESENTATIVE

Valentine Mechanical
Springfield, LA
  • Posted: over a month ago
  • Full-Time
Job Description

Valentine Mechanical Services, LLC./Louisiana Generators is a family owned and operated Mechanical and Electrical Contractor who specializes in installation, service and maintenance of Generators and HVAC systems.   We provide service to our customers, 24 hours a day/7days per week.  We have been in business since 2003 and continue our growth year over year. Currently we are looking to add to our office team a Customer Service Representative, or CSR, that will act as a liaison to provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

ResponsibilitiesCustomer Service Responsibilities list:
  • Manage large amounts of incoming calls
  • Book jobs from received calls using CRM software
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Ability to work independently
Requirements
  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

 

 

 

 

 

 

 

 

Valentine Mechanical

Address

Springfield, LA
USA

Industry

Business

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