Fast food cashiers manage all monetary exchanges in the restaurant by taking orders and ringing up transactions, serve as a liaison between the customer, the managerial staff and the kitchen staff, and keep the front area of the restaurant clean and well stocked.
Essential Duties and Responsibilities
Greets all customers politely when they enter the restaurant.
Records customer orders, both at the counter and at the drive-through (if applicable).
Transfers orders to the kitchen to ensure their preparation.
Monitors orders and ensures their prompt delivery.
Helps package food in boxes and bags.
Helps cook food and otherwise works in the kitchen, when necessary.
Up-sells in-store promotions, when applicable.
Listens to and resolves customer complaints, suggestions, and inquiries.
Keeps the counter and dining area neat and clean.
Sweeps and mops the floor regularly.
Restocks napkins, straws, lids, and other supplies.
Tallies orders served and amount of cash received.
Inventories supplies and goods with supervising manager, when necessary.
Takes money from customers and provides correct change.
Processes credit card and debit card transactions.
Keeps track of a cash drawer and ensures it is balanced at the end of the shift.
Required Knowledge, Skills, and Abilities
Is solidly numerate.
Can follow directions and achieve goals.
Demonstrates strong customer service and interpersonal skills.
Is able to communicate effectively to a variety of clientele.
Education and Experience
A high school diploma or equivalent degree. Sales experience is a plus. Customer service experience does help when greeting customers, answering potential inquiries, and handling complaints, though this is not required.
Food Handlers Certified