ROI Specialist

PERSONNEL JOB DESCRIPTION -

RELEASE OF INFORMATION SPECIALIST

Objective:

To ensure customer satisfaction and provide a favorable, positive image of Company by fulfilling the contractual agreements of providing Health Information Management Services.

Responsibilities/Expectations:
• Greet and interact with personnel at client facilities. Handle and resolve customer complaints.
• Set up and maintain work station and keep clean.
• Assess and organize daily work.
• Maintain contact with regional office and provide information and data as requested.
• Copy or Scan, invoice and mail copies of medical charts per requests.
• Fax documents per procedures.
• Provide quality work and perform quality assurance on all requests for medical records.
• Organize process, package and transmit work as provided in Company guidelines.
• Maintain ongoing service of equipment. Clean the equipment often.
• Maintain inventory of work supplies and order on timely basis per procedures.
• Adequately train backup personnel to perform job functions.
• Review client hospital and VRC policies for assigned tasks.
• Process Fee Approvals as per procedures.
• Interface with Operations Supervisor and/or Manager as required.
• Participate in and attend training sessions or meetings as required.

Maintain good attendance and be on time.

Required Skills/Abilities:
• Knowledge of Medical Terminology and HIPAA regulations preferred
• Knowledge of modern office equipment and computer programs a must
• Interpersonal/human relations skills required to interact with clients and customers
• Organizational skills
• Telephone etiquette skills
• Ability to maintain records and files
• Ability to maintain confidentiality
• Ability to work in a fast-paced environment

Minimum Qualifications/Experience:
• High School Diploma or equivalent
• Three (3) months of healthcare training preferred
• Type 35 words per minute

Physical Demands/Requirements:
• Ability to lift 10 lbs.
• Ability to sit for extended periods of time
• Ability to exert physical effort maintaining and distributing files

Training:
• Company and Hospital Client training manuals to be read and completed and on-the-job training to be conducted by site supervisor.

Work hours are 8:00 am to 4:30 pm Monday through Friday