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Customer Service Rep.

VRC Companies, LLC.
Nashville, TN
  • Posted: over a month ago
  • Full-Time
Job Description


$15.00 - $16.00 Per Hour Plus Benefits Plus Sign-on/Retention Bonus of $1,000 after 3 Months/$2,000 after 6 Months.

Title: Customer Service Representative
Reports To: Customer Service Manager
Summary: This position is responsible for interacting with customers to provide information in response to
inquiries about services and handle/resolve complaints.
Essential Functions:
 Train, explain tasks, and assist in the solution of customer problems.
 Answer incoming phone calls, faxes, emails and respond to customer’s requests.
 Identify and assess customer’s needs to achieve satisfaction.
 Handle complaints and provide appropriate solutions and alternatives within the time limits and
follow up to ensure resolution.
 Go the extra mile to engage customers.
 Key in new box information for all accounts.
 Data entry including making computerized location changes, assigning customers new
departments in the computer, and sending computer input to printer for printouts.
 Responsible for taking paperwork from the “ready to be filed tray” and placing it in each customer’s
 At the end of each month, responsible for storing the previous month’s files in VRC boxes.
 Work on special projects as required by Customer Service Manager or Director of Operations or
as needs arise.
 Ability to work on a team including with the Customer Service Manager and Director of Operations
to ensure proper customer service is being delivered.
 Must have some computer knowledge.
 Must be able to work with internal office personnel, sales & development representatives, records
center personnel, and management.
 Ability to work with external customers, potential customers, vendors, and suppliers.
 Able to retain knowledge of services lines, prices, and delivery times.
 Ability to multi-task, prioritize and manage time effectively.
 Flexible, spontaneous, and able to deal with the unexpected.
Work Environment: Must be able to tolerate heat in the summer and cold in the winter.
Physical Demands: While performing the duties of this job, the employee is regularly required to stand and
walk. The employee is occasionally required to sit, climb/balance, stoop, kneel, or crouch. Must be able to
reach, handle, carry, and lift between 10 lbs. and up to 50 lbs. While performing job duties, the employee is
regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material

Education and Eligibility Requirements:
 One (1) year experience.
 Knowledge and ability-English and grammar.
 Pleasant telephone voice/manner.
 Ability to operate simple office equipment sufficiently to perform the job.
 Typing skills (preferably 45-55 wpm) with 95 – 100% accuracy.
 Must have proven customer support experience.
 Must know 10-key by touch.
Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of
activities, duties, or responsibilities that are required of the applicant for this job. Activities, duties, and
responsibilities may change at any time with or without notice.

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VRC Companies, LLC.


Nashville, TN
37210 USA



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