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Help Desk Support - SME

VMR Strategic Solutions
McLean, VA
  • Posted: over a month ago
  • Full-Time
Job Description

McLean, VA
Job Type: Full-time

LOCATION: McLean, VA

CLEARANCE: TS/SCI CI Polygraph

VMR Strategic Solutions, LLC is currently seeking a Help Desk Support SME to support a Government contract located in McLean, VA. The ideal candidates must possess the following skills listed below.

Responsibilities / Duties:

Candidate will support Help Desk Support shall perform a wide range of tasks to include. Serves as subject matter expert, possessing in-depth knowledge of Help Desk support. Responds to and diagnoses problems through discussion with users.

Required Skills: The ideal candidate shall possess the following skillset:

  • Ensures a timely process through which problems are controlled includes problem recognition, research, isolation, resolution, and follow-up steps
  • Supervises operations of help desk and services as focal point for customer concerns
  • Provides support to end users on a variety of issues
  • Identifies, researches, and resolves technical problems
  • Responds to telephone calls, email, and personnel requests for technical support
  • Documents, tracks, and monitors the problem to ensure a timely resolution Provides second tier support to end users for either PC, server, or mainframe applications or hardware • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem Simulates or recreates user problems to resolve operating difficulties
  • Recommends systems modifications to reduce user problems

Additional Preferred Skill Requirements:

N/A

Education:

  • Minimum of High School Diploma


VMR Strategic Solutions

Address

McLean, VA
22101 USA

Industry

Technology

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