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Seasonal Customer Service Representative

VIPdesk Connect
Atlanta, GA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

The Remote Seasonal Customer Service Representative is a solution-oriented customer care professional and part of a diverse and engaged team dedicated to the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. The Representative provides an authentic customer experience via phone, email, and chat, utilizing a variety of software tools to navigate customer accounts, research, and review policies, and communicate effective solutions.

The Customer Service Representative assists customers in a courteous and professional manner that supports and reinforces brand standards, always with a focus on providing best-in-class customer service.

This is a Seasonal position expected to run through May 2022.

What You’ll Do

  • With the utmost professionalism, represent Herff Jones, a well-respected, leading provider of graduation and educational products and services for high schools, colleges, and universities.
  • Using positive energy and a can-do spirit, assist customers via phone, email, and chat
  • Answer questions about product information, order placement, order and delivery status, product returns, policies, as well as provide basic website navigation and troubleshooting assistance and escalated issues
  • Take ownership of issues and follow through to solve problems while exercising sound judgment, focusing on achieving resolutions that exceed expectations
  • Convey excitement, authenticity, and a deep appreciation for the mission and values of the brand

Success Qualities:

  • Problem-Solvers – Creative thinkers who look at all perspectives and find a wide range of options to resolve complex or sensitive issues while remaining calm and providing positive customer experiences.
  • EmpatheticCommunicators – How a message is conveyed is equally important as what is said. By putting yourself in another’s shoes, you understand the customer’s perspective and connect, human-to-human, with warmth and respect. Team members provide responsive, accurate, authentic, and above all, human interactions.
  • Eager Learners – We’re on a path of excellence and growth; that means change. Your quest to know more never ends.
  • Lives our Values Creative. Flexible. Positive Energy.

What We’re Looking For

  • 1 years Customer Service experience, previous remote experience a plus
  • High school diploma or equivalent required
  • Previous experience in a fast-paced call environment a plus
  • Desire to learn and grow in a team environment
  • Strong communication skills, both written and verbal
  • Ability to respond positively to change, embracing and using new learning to accomplish challenges
  • Expertise in asking questions and guiding conversations to resolve customer requests
  • Proficiency with Microsoft Office suite of applications including Teams
  • Able to type at least 35 words per minute with minimal errors
  • Technically savvy
  • Home-office environment, internet connection, USB wired headset, router, modem, webcam, and a computer system that meets VIPdesk Connect remote office policies and maintenance requirements
  • Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction
  • Able to successfully pass credit, criminal, and employment reference security checks where permissible by state and local regulations
Company Description
VIPdesk, a premium provider of outsourced customer experience solutions, utilizes a remote team of customer service professionals located throughout the U.S., to provide customer service for amazing brands looking to elevate the customer experience. As a certified B-Corp, woman-owned corporation and Top Workplace winner, VIPdesk is on a mission to elevate the human experience. Talented team members of VIPdesk not only excel in delivering superior customer service but are passionate ambassadors of the brands they serve. VIPdesk’s suite of services include outsourced customer service from traditional to digital contact channels, full AI and assisted AI solutions, CX Insights, social media management, back-office support, and customer experience consulting.

VIPdesk Connect

Why Work Here?
We offer an awesome and supportive culture with growth opportunities and fully remote positions.

VIPdesk, a premium provider of outsourced customer experience solutions, utilizes a remote team of customer service professionals located throughout the U.S., to provide customer service for amazing brands looking to elevate the customer experience. As a certified B-Corp, woman-owned corporation, and Top Workplace winner, VIPdesk is on a mission to elevate the human experience. Talented team members of VIPdesk not only excel in delivering superior customer service but are passionate ambassadors of the brands they serve. VIPdesk’s suite of services includes outsourced customer service from traditional to digital contact channels, full AI and assisted AI solutions, CX Insights, social media management, back-office support, and customer experience consulting.

Address

Atlanta, GA
USA

Industry

Business

Website

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