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Elite Customer Care Representative (Fashion Specialist)

VIPdesk Connect Albuquerque ,NM
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

The Seasonal Elite Customer Care Representative - Fashion Specialist (Elite Brand Ambassador) is a passionate customer service professional dedicated exclusively to the Chanel customer care program and is responsible for providing a luxury customer experience for Chanel’s clients (customers) via phone, email, chat, SMS, and social media. The Seasonal Elite Brand Ambassador assists customers with general customer service assistance and escalated issues across the following line of business: Fashion, Boutiques, Watches and Fine Jewelry. The Seasonal Elite Brand Ambassador utilizes a variety of resources and information to assist customers in a courteous and professional manner that supports and reinforces Chanel’s brand standards and goal of providing world class customer service.

Seasonal Elite Brand Ambassador Essential Responsibilities include the following (but are not limited to):

  • Thorough understanding of and certification in Fashion, Boutiques, Watches and Fine Jewelry
  • Convey energy, excitement, authenticity, and a deep appreciation for the timeless elegance and beauty of Chanel, and proud to represent the brand
  • Utilizes proactive and intuitive techniques to increase customer experience by providing suggestions for products that match interests and needs
  • Ability to retain and convey thorough knowledge and benefits of Chanel’s products
  • Confident and driven to find solutions to customers issues
  • Applies high-quality customer service guidelines while servicing customers
  • Monitor and return voicemail messages
  • Thrive in an environment with high-performance standards
  • Communicate with customers and exhibit genuine empathy
  • Embrace the commitment to customer service and nourishes brand loyalty
  • Ability to accurately document customer interaction details with limited errors
  • Utilize multiple service channels (email, chat, phone, text, etc.) to provide an outstanding customer experience

Requirements:

  • Currently reside in AZ, CO, FL, GA, IL, IN, NC, NJ, NM, NV, OH, TN, TX, UT, VA, or WI
  • Must have a home-office environment, wired internet connection, headset, and a computer system that meets VIPdesk Connect policies and maintenance requirements
  • Able to work weekends
  • Experience and proven success in customer service
  • Excellent verbal and written communication
  • Savviness and experience with technology
  • Flexible, adaptable, and willing to take on new challenges
  • Experience with luxury brands and serving affluent customers
  • Detail oriented with a focus on quality and accuracy, ability to multitask, strong sense of urgency, and commitment to excellence
  • Genuine passion for fashion, fragrance, cosmetics, and luxury goods
  • High school diploma or equivalent; college degree preferred
  • Able to successfully pass a credit, criminal, and employment reference security check

Preferred Qualifications:

  • Previous in-store fashion retail experience, ideally in luxury retail
  • Working knowledge of Microsoft Office Suite
  • Able to type at least 35 wpm with proper spelling and grammar
  • Able to use effective and probing questioning and listening techniques to identify customer needs
  • Able to learn and work independently and exhibit ownership as well as in a team environment


VIPdesk Connect is proud to be an equal opportunity employer, M/F/D/V

Company Description
VIPdesk Connect provides outsourced customer service that is tailor made for luxury brands. The world's most admired brands rely on us to provide highly-personalized customer service solutions through our multi-channel suite of services. By utilizing a nationally dispersed virtual workforce, we recruit the best-suited Brand Ambassadors (Customer Service Professionals) and tailor programs to the specific needs of each client.

Our award-winning suite of multi-channel customer care services include, Customer Service (via inbound phone, email, chat, SMS/MMS, and VIP Touches), Social Media Management, Back Office Support and Customer Experience Consulting.

It takes an extraordinary person to deliver amazing service, and we are continuously looking for the right candidates who share the same spirit of excellence and passion. We hire awesome people who not only excel in customer service but are passionate brand fanatics.

VIPdesk Connect is not your typical everyday workplace. We're a dynamic, virtual environment focused on business results, providing you the opportunity to work from your home office. When you work here, you partner with smart and interesting people to make things happen. Inspiring leadership and a strong corporate culture make this a great place for career growth.

VIPdesk Connect

Why Work Here?

Awesome Culture, Fabulous Team with Supportive Management.

VIPdesk Connect provides outsourced customer service that is tailor made for luxury brands. The world's most admired brands rely on us to provide highly-personalized customer service solutions through our multi-channel suite of services. By utilizing a nationally dispersed virtual workforce, we recruit the best-suited Brand Ambassadors (Customer Service Professionals) and tailor programs to the specific needs of each client. Our award-winning suite of multi-channel customer care services include, Customer Service (via inbound phone, email, chat, SMS/MMS, and VIP Touches), Social Media Management, Back Office Support and Customer Experience Consulting. It takes an extraordinary person to deliver amazing service, and we are continuously looking for the right candidates who share the same spirit of excellence and passion. We hire awesome people who not only excel in customer service but are passionate brand fanatics. VIPdesk Connect is not your typical everyday workplace. We're a dynamic, virtual environment focused on business results, providing you the opportunity to work from your home office. When you work here, you partner with smart and interesting people to make things happen. Inspiring leadership and a strong corporate culture make this a great place for career growth.

Address

Albuquerque, NM
USA

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