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Customer Service Representative - Part Time

VIPdesk Connect Galveston, TX
  • Expired: over a month ago. Applications are no longer accepted.

What does success look like to you? As an Inbound Sales and Customer Service Representative, success is more than reaching sales goals and earning commissions. Success is contributing to a team and company committed to elevating the customer experience.

VIPdesk Connect is hiring sharp and enthusiastic go-getters to join our remote team. The position—equal parts Sales and Customer Service—offers challenging and interesting work. We provide the training and tools; you provide the ambition. Bring your willingness to learn, ability to accept and integrate feedback, action to achieve results, and we will develop and nurture your sales talents. Let’s create success together.

  • Bonus and Commissions
    • Outstanding work deserves rewards. Top performers earn over $18/hr.
    • 95% of team earns weekly commissions.
  • Guaranteed Schedules for Top Performer
    • Top 10% decide when they want to work.
  • Awesome Team
    • Being helpful is more than a core value, it’s what we do every day—for our customers, for each other.
  • Paid Training
    • Share your experiences and background in our interactive, instructor-led virtual classrooms.
  • Recognition and Appreciation
    • Team-driven culture of peer recognition.
    • Contributions, assistance, and collaboration matter, so recognition matters.

Who You Are

You are driven to exceed goals and eager to contribute to the team’s success. Your motivation is your greatest strength and the source of your success. More than your need to achieve, you view rejection as motivation. Pressure energizes you. You take initiative to solve your own problems first before seeking help from others. You don’t give up.

You embrace technology and have an aptitude for learning new systems. Your passion for the customer experience is matched with your commitment to learning and improving—every day. You have excellent communication skills with the ability to drive a conversation.

What You Do

As a Sales Brand Ambassador, our name for Customer Service and Sales Representatives, you handle inbound calls for our client HomeAdvisor, the nation’s largest online home improvement marketplace. Homeowners contact HomeAdvisor to find service professionals for their maintenance, repair, and improvement projects. You are responsible for assisting customers by assessing their needs, scheduling appointments, and referring to pre-screened home-improvement contractors. You use upselling and cross-selling techniques to convert inquiries into referrals. When you meet and exceed your sales goals, we reward you with bonuses and incentives.

Why People Love to Work Here

VIPdesk Connect is a leading work from home contact center provider servicing the world’s most prominent brands. We’re a dynamic, virtual environment focused on diversity, innovation, business results, and above all, delivering an amazing customer experience. When you work here, you partner with smart and interesting people to make things happen. We believe in our virtual team model and invest in tools to foster connections and build a community. But don’t take our word, read what our team members say.

  • “I like having a challenging job where I am valued.”
  • “I love the unity with the team and the opportunities for growth.”
  • “I tell friends and strangers alike all the good, positive, and helpful things there are about working here.”
  • “Even though it is a remote position, you still feel connected to the company and coworkers.”

Requirements

  • High school diploma or equivalent
  • Two years customer service experience
  • Desire to meet and exceed sales performance goals
  • Able to work weekends
  • Working knowledge of Microsoft Office Suite
  • Able to type at least 35 WPM with proper spelling and grammar
  • Detail oriented with focus on quality and accuracy, ability to multitask, strong sense of urgency and commitment to excellence
  • Excellent verbal and written communication skills
  • Able to successfully pass a criminal and employment reference security check
  • Currently reside in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Maryland, Nevada, New Jersey, New York, Ohio, Texas, Utah, or Virginia

Preferred Qualifications

  • Some college
  • Six months of inbound sales experience with upselling
  • Previous call center experience



VIPdesk Connect is proud to be an equal opportunity employer, M/F/D/V.

VIPdesk Connect

Why Work Here?

Awesome Culture, Fabulous Team with Supportive Management.

VIPdesk Connect provides outsourced customer service that is tailor made for luxury brands. The world's most admired brands rely on us to provide highly-personalized customer service solutions through our multi-channel suite of services. By utilizing a nationally dispersed virtual workforce, we recruit the best-suited Brand Ambassadors (Customer Service Professionals) and tailor programs to the specific needs of each client. Our award-winning suite of multi-channel customer care services include, Customer Service (via inbound phone, email, chat, SMS/MMS, and VIP Touches), Social Media Management, Back Office Support and Customer Experience Consulting. It takes an extraordinary person to deliver amazing service, and we are continuously looking for the right candidates who share the same spirit of excellence and passion. We hire awesome people who not only excel in customer service but are passionate brand fanatics. VIPdesk Connect is not your typical everyday workplace. We're a dynamic, virtual environment focused on business results, providing you the opportunity to work from your home office. When you work here, you partner with smart and interesting people to make things happen. Inspiring leadership and a strong corporate culture make this a great place for career growth.

Address

Galveston, TX
77550 USA

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