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Customer Service Representative (Remote)

VIPdesk Connect Dallas, TX
  • Expired: over a month ago. Applications are no longer accepted.

VIPdesk Connect is hiring awesome people who excel in customer service and technical support to join our team for the holiday season. Be a part of our supportive and fun team while putting your problem-solving skills to work with appreciative and enthusiastic brand-loyal customers.

The Seasonal Customer Service Representative (we call Brand Ambassador) on the Shared Retail Team will assist with a diverse lineup of brands (including Skullcandy and ASTRO Gaming) by answering questions about our client’s products, product availability, policies, promotions, and provide general customer service resolutions on behalf of our client. The Customer Service Representative is responsible for assisting customers via all contact channels (phone, email, chat, SMS, social).

The Customer Service Representative will use his/her passion and knowledge of our client’s brand and related experience to ensure an authentic experience that promotes brand loyalty.

Skullcandy is the original lifestyle and performance audio brand. With Skullcandy designing, marketing and distributing audio and gaming headphones, as well as other accessory-related products. The Customer Service Representative will answer questions about products, product availability, Skullcandy policies, events and promotions, and provide general customer service resolution on behalf of Skullcandy. The Seasonal Customer Service Representative will use his/her passion and knowledge of Skullcandy’s brand and related experience to ensure an authentic experience that promotes loyalty to Skullcandy.

About VIPdesk Connect

We are the leading call center provider across the US providing exceptional customer service. Our mission is to provide talented and amazing team members the opportunity to work remotely from home and deliver customer care for the brands they love.

What Makes Us Stand Out

  • Our team is comprised of a talented and passionate group of individuals who work from home across the US
  • All our amazing Customer Service Representatives (we call Brand Ambassadors) telework from secure home offices
  • Professional paid training in a virtual classroom with a live trainer
  • We only work with clients who embrace the same culture and values as we do

Responsibilities Include:

  • Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints
  • Meet clients' sales, quality, and average handle time targets
  • Attend meetings and training as required to obtain new and pertinent information about Skullcandy and their products and services
  • Apply high-quality customer service guidelines while servicing customers
  • Apply client and VIPdesk Connect policies as applicable whenever interacting with customers


  • Able to work on the phone during scheduled shifts
  • Able to work weekend shifts
  • Due to the home-based nature of this job, the Seasonal Brand Ambassador is required to have a home-office environment, wired internet access, web camera, USB headset, router, modem, and a computer system that meets VIPdesk Connect policies and maintenance requirements
  • High school diploma or equivalent
  • Excellent verbal skills
  • Able to type at least 35 WPM with proper spelling and use of grammar
  • Strong computer and internet skills
  • Intermediate knowledge of Microsoft Office Suite
  • Six (6) or more months experience with consumer sales
  • Six (6) or more months with tier one troubleshooting
  • Two (2) or more years related customer service experience
  • Able to successfully pass a credit, criminal, and employment reference security check, where permissible by state and local laws
  • Must live in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Nevada, New Jersey, New Mexico, North Carolina, Ohio, Tennessee, Texas, Utah, Virginia, or Wisconsin

Preferred Qualifications:

  • Some college preferred
  • Passion for music, action sports, and discussing gadgets
  • Experience with Skullcandy brand and products a plus
  • Knowledge of audio terminology and gaming a plus
  • Able to thrive in a performance-based environment and motivated by goals and incentives
  • Excellent verbal and written communication skills
  • Able to learn and work independently as well as in a team environment
  • Detail-oriented with a focus on quality and accuracy
  • Able to multitask
  • Strong sense of urgency and commitment to excellence

*** This is a Seasonal Customer Service Representative position for the Holiday Season. The seasonal term is anticipated to end in mid-January, 2020. ***

VIPdesk Connect, Inc. is proud to be an equal opportunity employer, M/F/D/V

VIPdesk Connect

Why Work Here?

Awesome Culture, Fabulous Team with Supportive Management.

VIPdesk Connect provides outsourced customer service that is tailor made for luxury brands. The world's most admired brands rely on us to provide highly-personalized customer service solutions through our multi-channel suite of services. By utilizing a nationally dispersed virtual workforce, we recruit the best-suited Brand Ambassadors (Customer Service Professionals) and tailor programs to the specific needs of each client. Our award-winning suite of multi-channel customer care services include, Customer Service (via inbound phone, email, chat, SMS/MMS, and VIP Touches), Social Media Management, Back Office Support and Customer Experience Consulting. It takes an extraordinary person to deliver amazing service, and we are continuously looking for the right candidates who share the same spirit of excellence and passion. We hire awesome people who not only excel in customer service but are passionate brand fanatics. VIPdesk Connect is not your typical everyday workplace. We're a dynamic, virtual environment focused on business results, providing you the opportunity to work from your home office. When you work here, you partner with smart and interesting people to make things happen. Inspiring leadership and a strong corporate culture make this a great place for career growth.


Dallas, TX