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Customer Service Rep - Beauty and Skin Care (Remote)

VIPdesk Connect Albuquerque, NM

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

VIPdesk Connect is a certified B-Corp, Women-Owned Corporation, and Best Workplace winner committed to team member happiness. We are passionate about customer service and seeking seasonal team members to provide customer care for Skullcandy—the original lifestyle audio brand with the mission to “to unleash the visceral power of music for all.” The remote/work-from-home position is perfect for those seeking work-life balance.

The Seasonal Remote Customer Service Representative is a passionate customer care professional responsible for providing an authentic, world-class customer experience. While representing a growing and leading beauty and skincare brand committed to providing luxurious high-quality, high-performance products without harmful ingredients, the Remote Customer Service Representative assists customers with all aspects of customer service including order placement, facilitating returns and replacements, product inquiry and recommendations, and escalated issues across all product lines—cosmetics, skincare, and bath & body.

What You’ll Do

  • Represent a growing and leading brand committed to providing luxurious high-quality, high-performance products without harmful ingredients
  • Provide an outstanding customer experience via multiple service channels (phone, email, chat)
  • Utilize proactive and intuitive techniques to increase customer experiences by providing suggestions for products that match customer interests and needs
  • Convey energy, excitement, authenticity, and a deep appreciation for the brand’s mission and values
  • Communicate with genuine empathy
  • Understand customer needs and confidently find solutions to issues
  • Applies high-quality customer service guidelines

What We’re Looking For

  • 3+ years of experience and proven success in Retail or Customer Service
  • Previous remote experience a plus
  • Experience in a fast-paced call environment a plus
  • High school diploma or equivalent required
  • Genuine passion for beauty products including cosmetics and skincare
  • Strong communication skills, both written and verbal
  • Savviness and experience with technology; proficiency with Microsoft Office including Teams
  • Previous e-commerce and/or direct selling industry experience preferred
  • Home-office environment, internet connection, webcam, USB headset, and a computer system that meets VIPdesk Connect policies and maintenance requirements
  • Currently reside in one of the following locations: AR, AZ, DE, FL, GA, IL, IN, KY, MD, NV, NC, NE, NJ, NM, OH, SC, TN, TX, UT, VA, or WI

 

Why People Love to Work Here

“VIPdesk Connect has the best interest of its employees at heart. Everyone is very willing to help and provide support if needed. I enjoy every single day I am here.”

“An understanding, fun, learning environment where questions are always welcome.”

“I tell friends and strangers alike on a daily basis all the good, positive and helpful things there are about working here.”



VIPdesk Connect is proud to be an equal opportunity employer, M/F/D/V.

Company Description
VIPdesk, a premium provider of outsourced customer experience solutions, utilizes a remote team of customer service professionals located throughout the U.S., to provide customer service for amazing brands looking to elevate the customer experience. As a certified B-Corp, woman-owned corporation and Top Workplace winner, VIPdesk is on a mission to elevate the human experience. Talented team members of VIPdesk not only excel in delivering superior customer service but are passionate ambassadors of the brands they serve. VIPdesk’s suite of services include outsourced customer service from traditional to digital contact channels, full AI and assisted AI solutions, CX Insights, social media management, back-office support and customer experience consulting.

VIPdesk Connect

Why Work Here?
Awesome and supportive culture, growth opportunity, full remote

VIPdesk, a premium provider of outsourced customer experience solutions, utilizes a remote team of customer service professionals located throughout the U.S., to provide customer service for amazing brands looking to elevate the customer experience. As a certified B-Corp, woman-owned corporation and Top Workplace winner, VIPdesk is on a mission to elevate the human experience. Talented team members of VIPdesk not only excel in delivering superior customer service but are passionate ambassadors of the brands they serve. VIPdesk’s suite of services include outsourced customer service from traditional to digital contact channels, full AI and assisted AI solutions, CX Insights, social media management, back-office support and customer experience consulting.

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Albuquerque, NM
USA

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Business

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