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MSP Level 2 IT Technician

VIP Tech San Antonio, TX

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

This is with a managed service provider (MSP) <-- if you dont know what that is please look it up and commit it to memory if you apply. This converts to a permanent position in 4 months

Technician Responsibilities

· Network Administration: installs, configure, modify, troubleshoot Cisco and Meraki

· Server Administration (Exchange and Windows): users, email, permissions, shares, data usage, scripts, logs, troubleshoot

· Appliance Administration: Firewalls, routers, access points, printers (sonic wall, Cisco ASA, Meraki)

· Services Monitoring: backups, applications, internet, DNS, cloud syncs

· Solutions: develop and test technical solutions for customer needs.

· Assist in architecting technical solutions for specific software/hardware.

· Support to client stations and VoIP phones, onsite and remotely (Bonus points for ring central)

Qualifications & Experience:

  • 5+ years of experience administering a small to mid-sized Microsoft network.
  • Proficient with desktop support, customer support and/or helpdesk experience
  • Proficient working with Windows, Active Directory, Group Policy and related.
  • Proficient with Office applications, email clients, and various other applications
  • Experience with end-user support process (first-call resolution, problem tracking, prioritization)
  • exposure to Virtualization

· Experience working with Firewalls, VPN and protocols such as TCP/IP, DNS, DHCP

· Comfortable working with Cloud management platforms.

· Experience with prevention and removal of Virus/Spyware/ malware

· Working knowledge of Mac OSX is a plus.

· Able to quickly diagnose and resolve technical problem.

· Technical Certifications a plus but not required

· Must be dependable, punctual and have a can-do attitude

· Must have own form of reliable transportation

· Sense of Humor – We’re a work hard / play hard kind of team

VIP Tech

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142 Chula Vista Dr #250

San Antonio, TX




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