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MSP Desktop Support Engineer

VIP Tech San Antonio ,TX
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Only local candidates need apply. NO C2C!!

Job Description:

The Support Engineer is responsible for onsite service and support needs for our clients. This relates to all technology, including: workstations, servers, printers, networks, and vendor specific hardware and software.   

Basic Functions:

·         IT support involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware.

·         Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.

·         Implement and support disaster recovery solutions.

·         Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.

·         Remote access solution implementation and support: VPN, Terminal Services, and Citrix.

·         System documentation to include system reviews and recommendations.

·         Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.

Additional Duties and Responsibilities:

·         Excellent customer service, perception, and satisfaction.

·         Ability to work in a team and communicate effectively.

·         Escalate service issues that cannot be completed within agreed service levels.

·         Maintain specific knowledge of the customer and how IT relates to their business strategy and goals.

·         Develop in-depth knowledge of the service catalog and how it relates to customer’s needs.

·         Document internal processes and procedures related to duties and responsibilities.

·         Responsible for entering time and expenses in ConnectWise as they occur.

·         Work through a daily schedule in ConnectWise that has been established through the dispatch process.

·         Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.

·         Enter all work as service tickets in ConnectWise.

·         Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.

Knowledge/Skills Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

·         Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA, or VMware VCP

·         Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.

·         Diagnosis skills of technical issues.

·         Ability to multi-task and adapt to changes quickly.

·         Technical awareness: ability to match resources to technical issues appropriately.

·         Service awareness of all organization’s key IT services for which support is being provided.

·         Understanding of support tools, techniques, and how technology is used to provide IT services.

·         Typing skills to ensure quick and accurate entry of service request details.

·         Self-motivated with the ability to work in a fast moving environment.

Educational/Vocational/Previous Experience Recommendations:

·         BA/BS, preferably in computer science, or a related field.

·         MS preferred but not required.

·         3 years of IT experience.

Benefits:

·         Competitive salary based on experience and qualifications.

·         Health, vision, and dental benefits included.

·         Full on the job training & support.

·         Fun working environment and culture.

·         Great opportunity for advancement.

 

 

 

 

 

 

 

VIP Tech

Address

143 chula vista San antonio
San Antonio, TX
78232 USA